About This Role
The Billing Specialist supports SaaS billing operations, accounts receivable, and financial reconciliation across multiple business units. This role ensures accurate invoicing, reliable payment processing, and consistent customer account management in a dynamic, evolving environment. The position offers an opportunity to contribute to process standardization, workflow automation, and continuous improvement as the organization grows.
Responsibilities
- Manage end-to-end billing operations: Generate, review, issue, modify, and terminate invoices and subscriptions accurately and on schedule, including recurring, one-time, and usage-based billing
- Administer subscriptions and transactions: Create subscriptions, sales orders, and estimates; import billing files; and process adjustments, refunds, account credits, tax exemptions, and payment applications
- Maintain billing systems: Manage subscription records in NetSuite and Zuora SuiteBilling, ensure appropriate product access changes following cancellations, and troubleshoot payment processing issues
- Reconcile accounts and financial data: Reconcile customer accounts, billing records, payment transactions, financial statements, and undeposited funds while investigating discrepancies and identifying root causes
- Support accounts receivable processes: Compare payments against business unit records and accounts receivable aging to help ensure accurate follow-up and dunning notices
- Deliver responsive customer support: Address inquiries concerning invoices, payments, credit card transactions, disputes, and account adjustments while maintaining professional and timely communication
- Collaborate across teams: Partner with Finance, Accounting, Sales, Customer Service, Support, Revenue, Operations, and business unit leaders to resolve billing issues and implement requested changes
- Improve workflows and maintain compliance: Identify opportunities for greater efficiency and automation, document procedures, standardize processes, and follow applicable billing, payment security, data privacy, and regulatory requirements
Requirements
- Proven experience in billing, accounts receivable, or a related financial role, with practical SaaS billing experience
- Strong understanding of SaaS billing models, payment processing, accounts receivable, general ledger concepts, and account reconciliation
- Hands-on proficiency with Microsoft Excel, NetSuite, and Zuora SuiteBilling, including the ability to analyze billing and payment data
- Ability to investigate discrepancies, identify root causes, reconcile complex transactions, and maintain accurate financial records
- Strong organizational skills and the ability to manage competing priorities, multiple business units, and deadlines in a fast-paced environment
- Excellent written and verbal communication skills, a collaborative approach, and a strong commitment to positive customer experiences
