Billing Specialist

About This Role

This Billing Specialist role is for a detail-oriented, customer-focused individual to join a fast-paced team. The core of the job is accurate and timely billing of customer contracts, supporting internal departments, and providing outstanding customer service to resolve billing inquiries.

Responsibilities

• Complete billing of all contracts within the designated queue by the monthly accounting deadline
• Reconcile invoices and resolve discrepancies
• Generate and process customer invoices and credit memos accurately
• Audit contract billing for accuracy; research and correct billing errors
• Analyze invoice data and conduct contract billing research
• Collaborate with Sales Representatives to answer billing and account history inquiries
• Build and maintain positive relationships with customers, team members, and internal departments
• Respond to customer inquiries regarding invoices, services, and account issues in a timely and professional manner
• Coordinate with internal departments (Service, Supplies, Collections, Sales) to fulfill customer requests and resolve billing issues
• Develop a working knowledge of Service department processes and software tools
• Make approximately 60+ meter collection calls per day
• Support Supply and Collections teams with order and invoice inquiries
• Perform other duties as assigned

Requirements

• Minimum 4 years of customer service experience
• At least 2 years of billing or accounting experience with knowledge of basic accounting principles
• Intermediate proficiency with Microsoft Excel (e.g., data entry, formulas, basic analysis)
• Associate or Bachelor's degree preferred, or equivalent work experience

Nice to have:

• Experience with eAutomate

Benefits

• Dental insurance
• Health insurance
• Vision Insurance
• Life Insurance
• PTO
• 401(k)

Important Details

• Schedule: Monday to Friday (8:30 a.m. to 5:00 p.m. with a 30 minute lunch)

About the Company

TGI Office Automation is a second-generation family-owned business with over 62 years of experience, providing comprehensive office technology solutions. The company offers innovative technology from various industry-leading partners, aiming to improve bottom-line profitability through smart, strategic solutions that help customers reduce costs and maintain a competitive position.