Billing Specialist

About This Role

This Billing Specialist position supports a remote team by processing recurring billing tasks and ensuring customer account information is complete and reliable. The role requires close attention to invoice details and consistent communication regarding customer account questions.

Responsibilities

• Reconcile billed amounts with approved transactions and supporting records
• Maintain clear account notes and attach relevant billing documents
• Check that required customer details and payment terms appear on invoices
• Use billing software to retrieve account histories and verify posted transactions
• Enter incoming payments and update customer balances accurately
• Answer customer invoice questions through the designated support channels
• Run routine billing summaries and exception reports

Requirements

• Ability to follow documented approval and adjustment procedures
• Experience with billing software is helpful but not essential
• Clear customer communication regarding routine billing issues
• Good organization when managing multiple customer accounts
• Comfort working with invoice figures, account records, and spreadsheets
• Must be authorized to work in the United States and able to perform the role remotely from an approved U.S. location

About the Company

Elemental Kids is hiring a Billing Specialist to support its remote team.