Billing Specialist

About This Role

This Billing Specialist role is a key support position within the billing team, ensuring smooth operations and accurate, timely service for court reporters and clients. It suits a detail-oriented and organized individual who thrives in a fast-paced legal services environment, enjoys working with numbers, and communicates professionally.

Responsibilities

• Create and issue client invoices for court reporting, videography, and related services in compliance with company billing policies
• Verify job details, services ordered, and transcript page counts against production records to ensure invoices and reporter pay are accurate before processing
• Calculate and process reporter pay according to approved rates, appearance fees, and page/exhibit counts
• Apply correct rate schedules, discounts, and client-specific pricing terms when generating invoices
• Issue client invoices and reporter pay within established turnaround time frames, and correct or reissue invoices as needed
• Process and review invoices submitted by court reporters for accuracy and compliance with company billing policies
• Communicate with court reporters and firms regarding invoice discrepancies, rate approvals, and billing questions
• Maintain accurate records of approved reporter rates and flag any unapproved rate changes prior to processing
• Assist with setting up direct deposit for new reporters (W-9, bank forms, voided check)
• Respond to billing inquiries promptly and professionally
• Support the billing team with general administrative tasks as needed
• Coordinate with Scheduling, Production, and Case Management to resolve billing discrepancies
• Ensure client-specific billing requirements and guidelines are followed
• Monitor outstanding billing issues and follow up until resolved
• Process split billing, third-party billing, and insurance billing when applicable
• Work closely with the Collections team to resolve disputed invoices

Requirements

• Strong attention to detail and accuracy with numbers
• Proficiency with Microsoft Office (Word, Excel); experience with billing software a plus
• Clear and professional written and verbal communication skills
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• Strong analytical and problem-solving skills
• Ability to work independently and collaboratively with multiple departments
• Customer service mindset with professionalism when communicating with clients, court reporters and internal team members
• Proactive, organized, and dedicated to achieving departmental and company objectives

Benefits