Billing & Order Entry Specialist with French

About This Role

Billing and order entry is the core of this specialist role in Deloitte's newly established Finance Operate business line, which offers outsourcing services to global corporate clients. The specialist will work independently on various contract administrative tasks and provide first-class service to customers.

Responsibilities

• Manage and process orders
• Review and manage contracts data in the ERP system and monitor their adherence to company policies
• Process data for new orders and order modifications
• Create billing invoices and credit notes
• Prepare and send indexation renewal letters to customers
• Request guarantees for the placed orders
• Complete commercial correspondence and support project managers with order-related matters
• Communicate verbally and in writing in English and French
• Be the first point of contact for contractual questions from customers
• Check contracts and approvals in the CRM tool
• Support and manage dispute resolution
• Communicate proactively with clients
• Run calculations for customer offers

Requirements

• Fluency in English and French
• Excellent verbal and written communication skills
• Ability to effectively communicate with internal and external customers
• Excellent proficiency with MS Office suite
• Effective time management, in order to meet deadlines
• A positive attitude and ability to provide excellent customer service
• Ability to work independently and to carry out assignments to completion
• A team player who enjoys working in a team environment
• Minimum experience in an administrative role, preferably within Finance or Legal
• EU Passport

Nice to have:

• Previous experience in finance, customer service, order to cash, quote to cash, accounts receivable, billings, disputes, collections, contract administration or legal related work
• High proficiency with MS Excel

Benefits

• Stable job in a multinational company based on an unlimited employment contract
• Flexible hybrid work model – partially from home and the office
• Great opportunity for professional development, including: Individual training plans, soft skills and technical training, access to training platforms, coaching program
• Worldwide travel insurance (also for private travel)
• MultiSport Card with an attractive employer contribution
• Employee Assistance Program – free consultations with experts on law, psychology, and finance