Billing Operations Consultant

About This Role

This long-term contract role focuses on supporting billing and operational functions across the Illinois market and other markets. The Billing Operations Consultant will own the commissions reporting process, support Illinois market billing operations, and assist with pricing file submissions and site maintenance. The position suits an organized, analytical, and detail-oriented individual comfortable in a fast-paced environment.

Responsibilities

• Own and manage the end-to-end commissions reporting process, ensuring accuracy, timely completion, and identifying opportunities for improvement and efficiency
• Submit pricing files to utilities as required
• Perform pricing updates on applicable sites to ensure rates remain current and accurate
• Perform AR review of account balances for the IL market external Bill Ready process
• Monitor and resolve check rejections for IL Bill Ready files
• Review daily usage-not-billing reports to identify and address unbilled accounts
• Identify, troubleshoot, and resolve billing errors across systems
• Validate external Rate Ready shadow billing reports against internal system data for accuracy
• Review and work exception reports generated from the billing system
• Respond to customer billing inquiries in a timely and accurate manner
• Work batch log exceptions (EDI) for billing items not posted
• Support mail review and other daily operational tasks
• Assist with additional billing and operational needs as they arise
• Provide support with complaint handling and TPV call reviews as needed

Requirements

• Experience in billing operations, accounts receivable, or a related field
• Proficiency in Excel, including pivot tables, formulas, and data analysis; additional skills such as macros are a plus
• Strong analytical and problem-solving skills with the ability to identify process improvement opportunities
• Strong attention to detail
• Strong communication skills for cross-functional collaboration and customer interaction

Nice to have:

• Experience in the utilities or energy industry

Benefits

• Medical, dental & vision insurance
• Critical Illness, Accident, and Hospital insurance
• 401(k) Retirement Plan with pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)