About the role
This is complete US shift job - Work from Office.
ROLES & Responsibilities
• Process daily billing and handle failed transactions with good judgment.
• Resolve billing issues and customer queries from SAP and exceptions.
• Prepare, review, and validate billing documents for accuracy.
• Meet KPIs, SLAs, and quality standards to ensure customer satisfaction.
• Submit invoices as per customer requirements.
• Escalate unresolved issues to supervisors promptly.
• Ensure invoices are accurate and sent on time.
• Review and adjust invoices when corrections are needed.
• Perform any additional tasks as required by the business.
EXPERIENCE
2 - 6 years of experience in OTC Billing, Dispute resolution in Billing
Experience with SAP is preferred
SKILLS AND COMPETENCIES
• MS-Office Basic/Advanced (MS-Word/Excel/PowerPoint)
• Decent communication skills
• Focuses on delivering a positive customer experience
• Ability to quickly acquire knowledge of new processes to execute accurately on customer accounts
• Ability to multi-task and prioritize the task based on the criticality.
• Strong organizational and time management skills - ability to organize
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Questions, answered
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