Billing and Collections Sr. Advisor (Japanese Speaker)

Principal Duties and Responsibilities

Operational Delivery

• Processing payment requests in compliance with financial policies and procedures
• Conduct reconciliation of incoming & outgoing statements for Clients/ Carriers and maintain up to date records on operating system
• Perform daily cash management duties, which includes posting of cash to the ledgers, conducting investigation and ensuring appropriate allocation of funds within agreed SLA
• Prompt escalations of identified discrepancies to front end team
• Manage ledger maintenance requests on daily basis and update records of the actions taken on the operating system
• Managing document & backup requests from the customers within agreed timelines
• Maintain vigilance and responsiveness to urgent activity, ensuring appropriate escalation to the line manager for unresolved queries
• Ensure adherence to Group policies and procedures & Willis Insurance Essentials
• Escalate errors and incidents to the Line Manager and operate within the guidelines of internal and external regulators
• Proactively support key initiatives that have been delivered to implement change
• Participate and contribute in team huddles & team meetings

Required Qualifications, Skills, Knowledge, and Experience

Qualifications:

• Minimum Bachelor’s degree required (Open to all streams)

Skills:

• Japanese Language Proficiency Requirement: N3 to N1
• Sound communication skills - Use of clear business English to enable effective direct communication (Verbal/Written) with stakeholders
• Good understanding of account receivable and payable processes
• High degree of accuracy and attention to detail
• Ability to learn new processes and systems
• Ability to switch & prioritise multiple tasks as per requirement
• Proficiency in MS Office Applications

Experience:

• Experience in relevant industry preferred (2-4 years in finance)

WTW is an Equal Opportunity Employer