About the role
1. About Our Client:
The organization operates in the healthcare technology sector, focusing on improving chronic condition management through Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Behavioral Health Integration (BHI). It provides a HIPAA-compliant platform that connects patients and care teams nationwide, leveraging real-time data and AI-enabled technology to enhance patient outcomes and adherence.
2. About the Opportunity:
The Bilingual Support Specialist is responsible for delivering high-quality support to patients, medical professionals, team members, and partners. This role ensures timely resolution of support tickets, manages communications through various channels, and troubleshoots technical issues. The position supports daily operations by maintaining knowledge resources and coordinating tasks within the RPM/CCM platform, contributing to smooth and effective healthcare delivery.
3. Responsibilities:
- Manage and respond to incoming support tickets in HubSpot promptly and accurately
- Monitor a shared inbox and communicate professionally with patients and partners
- Handle inbound and outbound support calls to resolve concerns in real time
- Troubleshoot login issues for web and mobile applications
- Maintain and update the knowledge base to keep resources current
- Create and manage patient tasks within RPM/CCM software to support care coordination
- Undertake additional projects and duties as assigned
4. Requirements:
- Proficient in Microsoft Excel and/or Google Sheets
- Experience with Monday.com
- Familiarity with HubSpot or similar CRM/ticketing software
- Highly organized with effective multitasking abilities
- Self-driven and proactive work approach
- Excellent communication and interpersonal skills
- High computer literacy and quick software learning ability
- Strong attention to detail and problem-solving skills
- Comfortable using AI tools in daily workflows
Preferred:
- Healthcare or medical billing experience
- Experience with EHR/EMR platforms
- Experience with Confluence
5. Pay Range and Compensation Package:
- Base pay: $18 – $20 hourly
- Eligible for a monthly bonus up to $1,000 based on performance
6. Benefits & Perks:
- Paid time off (PTO)
- Medical, dental, vision, and supplemental insurance options
- 401(k) plan with 3.5% company match
- Company-provided equipment
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.
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