Bilingual Store Associate (Spanish)

About This Role

This position is essential to the success of the company's retail stores, working closely with wholesale and retail customers to determine their needs, answer questions about products, and recommend solutions. The role involves resolving customer concerns, ensuring satisfaction, staying up-to-date with product features, and maintaining high quality and visual standards of products and the store. Store Associates are tasked with achieving excellent customer service while consistently meeting sales goals.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Requirements

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able to read, write, comprehend, and communicate in English
• Must be able to read, write, comprehend, and communicate in Spanish
• Must have a valid, unrestricted Driver’s License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to Sherwin-Williams, must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
• If internal to Sherwin-Williams, must have completed all HR Cloud eLearning courses required for your current position

Nice to have:

• At least a High School diploma or GED
• At least one (1) year of experience working in a delivery, retail, or customer service position
• Previous work experience selling paint and paint-related products
• Previous work experience operating tinting and mixing equipment

Benefits

• Wide range of world-class benefits designed for you, from retirement to health care, total well-being to daily commute

Important Details

• Team: Job duties involve contact with customers, which may include minors

Application Process

1. Online Application: Create your profile by entering or importing your details from one of our job board partners
2. Digital Interview: Qualified candidates will be invited to complete a digital video interview via HireVue, consisting of a few behavioral-based questions. Complete this video interview within 7 days of receiving an invitation.
3. In-Store Interview: Top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.

About the Company

At Sherwin-Williams, the purpose is to inspire and improve the world by coloring and protecting what matters. Its paints, coatings, and innovative solutions make the places and spaces in our world brighter and stronger. Sherwin-Williams is a place that takes its stability, growth, and momentum and translates it to possibility for its people.