About This Role
This retail position involves engaging directly with new and existing customers to introduce AT&T wireless products and services. The role suits a motivated individual who enjoys face-to-face communication, building connections, and helping customers explore products and services that fit their needs, utilizing bilingual communication skills.
Responsibilities
- Engage with customers at designated retail locations to introduce AT&T products and services and generate interest in available offerings
- Start conversations with new and existing customers to understand their wireless, connectivity, and communication needs
- Present AT&T wireless plans, smartphones, and other available products and services in a clear, approachable manner
- Explain product features, service options, and current promotions to help customers make informed decisions
- Communicate in English and an additional language when appropriate to assist customers with different language preferences
- Ask questions, identify customer needs, and recommend relevant AT&T products and services based on their interests
- Build customer relationships through active listening, professional communication, and knowledgeable product recommendations
- Support sales goals by creating meaningful customer interactions and identifying opportunities to introduce suitable products and services
- Work alongside team members to share knowledge, strengthen sales techniques, and maintain a professional presence at assigned retail locations
Requirements
- Ability to communicate effectively in English and at least one additional language
- Strong verbal communication and interpersonal skills
- Confidence initiating conversations and engaging with customers in person
- An interest in sales, wireless technology, and customer engagement
- A willingness to learn about AT&T products and services and explain their value to customers
- A customer-focused mindset with the ability to listen, ask questions, and make relevant recommendations
- Dependability, professionalism, and the ability to work independently and collaboratively
- Previous experience in sales, retail, hospitality, customer service, or a similar customer-facing role is helpful but not required
Benefits
