Bilingual Phlebotomist

About This Role

Being a Bilingual Phlebotomist involves the efficient and effective collection of plasma from donors by performing venipuncture, monitoring the pheresis process, and adhering to Standard Operating Procedures (SOPs). The role supports the collection of plasma that is used to manufacture life-saving therapies.

Responsibilities

• Perform all aspects of the pheresis procedure and plasma collection, including donor set-up, donor monitoring, and donor disconnect, in compliance with SOPs
• Perform venipuncture on donors to begin the pheresis process in compliance with SOPs and Food & Drug Administration (FDA) guidelines
• Evaluate vein performance of the donor to identify possible problems; make necessary corrections to expedite donation time and ensure product quality and donor safety
• Ensure the donation process is efficient and make adjustments when necessary to make the process a positive experience for the donor
• Educate new donors on the use of therapeutic products made from donated plasma, explaining the screening process, health screening tests, appointment system, donation fees, center policies, proper nutrition, and other pertinent information
• Ensure all donor questions are answered timely, accurately, and professionally
• Maintain alertness to any reaction by donors and assist with reactions or notify appropriate staff
• Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances, and donor adverse events
• Perform calibrations and verify that maintenance has been performed as outlined in the SOPs
• Respond to and resolve complex equipment alarms or donor issues
• Troubleshoot equipment failures; create incident documentation, remove, and/or replace equipment from service
• Monitor donor flow on the donor floor to assure continuous turnover; alert Group Leader or Supervisor of donor flow issues
• Collect arm samples or whole blood samples from donors for testing
• Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs)
• Understand the policies and procedures associated with hyper immune programs at the center if applicable
• Maintain a clean and efficient work environment, and ensure sufficient operating supplies and forms are available as needed
• Follow all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures; promote safety in all actions
• Maintain confidentiality of all personnel, donor, and center information
• May be cross-trained in other areas to meet the needs of the business
• Perform other job-related duties as assigned