About This Role
This Bilingual Personal Banker role focuses on acquiring and deepening the branch customer base through proactive sales and service activities. It involves managing the customer experience by identifying opportunities to improve financial well-being and collaborating with partners to grow customer share of wallet. The position is based in Longmont, CO, and requires fluency in Spanish.
Responsibilities
- Acquire and deepen the branch customer base through a variety of proactive sales and service activities
- Manage the customer experience by identifying opportunities to improve the customer's financial wellbeing
- Collaborate with ecosystem partners to grow customer's share of wallet
- Position PNC solutions to drive new revenue and customer loyalty
- Drive proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty
- Deliver a full PNC conversation with every client interaction to identify appropriate PNC solutions
- Leverage ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships
- Create customer loyalty and grow customer share of wallet through a differentiated customer experience
- Perform lobby engagement activities to connect with customers and position PNC products to meet their needs
- Educate customers on options for managing financial transactions by leveraging technology, tools and resources
- Apply product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty
- Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits
- Demonstrate a heightened scrutiny to identify and avoid loss
- Participate in branch daily operations, ensuring they are completed in an efficient and accurate manner
- Be customer focused, knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions
- Manage risk by assessing and effectively managing all of the risks associated with business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework
Requirements
- Bilingual in Spanish
- Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties
- 3+ years experience
- In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered
