About the role
Position Overview
We are currently seeking a reliable, proactive, and experienced Bilingual Office Intake (English/Spanish) with a strong background in Home Health Agency operations. The ideal candidate will be detail-oriented, highly organized, and capable of managing patient intake, staff coordination, authorizations, and recruitment support in a fast-paced healthcare environment.
Key Responsibilities
- Greet patients, families, and visitors in a professional and welcoming manner (English & Spanish).
- Manage patient intake process, including collecting documentation, verifying eligibility, and coordinating start of care.
- Handle insurance authorizations and renewals, ensuring timely submission and follow-up with payers.
- Maintain accurate and organized electronic and physical patient records in compliance with Home Health regulations.
- Support staff recruitment efforts, including sourcing candidates, scheduling interviews, and assisting with onboarding.
- Coordinate with clinical and administrative teams to ensure proper staffing and scheduling of patient services.
- Provide administrative support such as data entry, report generation, and document preparation.
- Assist with communication between patients, field staff, and management to ensure continuity of care.
Qualifications
- Fluent in English and Spanish (required), with strong verbal and written communication skills.
- Previous experience in a Home Health Agency (Required).
- Hands-on experience with insurance authorizations, intake processes, and patient coordination.
- Experience in recruiting healthcare staff (nurses, therapists, HHAs) is strongly preferred.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and EMR systems.
- Strong organizational skills, attention to detail, and ability to multitask.
- Ability to work both independently and collaboratively in a fast-paced environment.
- Customer service experience in a healthcare or bilingual setting is a plus.
Work Environment & Hours
- Full-time, on-site
- Location: Miami Lakes, FL
- Schedule: Monday to Friday, 8:30 AM – 5:00 PM
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