Bilingual Intake Specialist

About This Role

This role involves providing administrative and clerical support, managing office administrative activities, and ensuring high-quality data entry for patient support programs. The specialist will report to the program manager and contribute to various administrative tasks within the Patient Support Program.

Responsibilities

• Provide cross-coverage administrative support to all areas within the Patient Support Program, including processing safety data, fulfillments/reviews, internal/external communications, field staff support, reports (daily, weekly, monthly etc.), data clean-up, meetings, maintenance of filing system, and general office/administrative duties
• Ensure complete and high-quality data entry into database systems
• Provide effective and timely management of inbound faxes and email communication
• Execute other ad-hoc administrative duties, as assigned
• Process data entry activities of pertinent information received at different points of contact during the delivery of Program services
• Engage in and manage email, phone, and fax correspondence
• Handle incoming and outgoing mail
• Prepare and send out Program letters and materials and work collaboratively with the team to complete a variety of administrative duties
• Order office supplies and maintain inventory
• Report Adverse Events/Severe Adverse Events (AE/SAEs) following approved SOP’s
• Complete all relevant reports (time sheets, expenses, mileage, validate CRM reports, etc.) as per specified timelines and required standards
• Maintain program data accuracy through review of program documentation for completeness and consistency
• Perform additional duties as assigned by the manager

Requirements

• Grade 12 education combined with 2 years of community college, secretarial and/or equivalent work-related experience providing office administration services
• Bilingualism (English and French) is required
• Excellent verbal and written communication, listening, and customer service skills
• Ability to accurately input information

Nice to have:

• Experience working with Patient Support Programs

Benefits

• Opportunity to be a part of a winning, high-performing team
• Collaborative, engaging workplace culture
• Flexible working environment that promotes a healthy work-life balance
• Diverse and inclusive culture where talent and commitment to excellence is welcomed and valued
• High-growth environment that provides opportunities for learning and growth supported by an Employee Development Program and industry-leading, in-house corporate training offered throughout the year