This inside sales role focuses on generating sales and providing exceptional customer service by taking inbound calls from potential customers responding to promotions, and making outbound calls for new promotions. The role suits a candidate passionate about technology and customer service, working remotely in a commission-based environment.
Responsibilities
Generate sales by using a passion for cutting-edge technology and customer service to expand the Verizon network
Learn and uncover customers’ needs by creating connections and asking the right questions
Position product insights and solution recommendations to provide customers with a complete sales solution
Close sales by using phenomenal communication skills to fulfill customer needs with simple and intuitive tech solutions
Continuously develop through ongoing training and up-skill in operational functions across merchandising and inventory
Requirements
One or more years of work experience
One or more years of customer service experience
Bilingual fluency in both English and Spanish
Willingness to work in a sales commission-based environment
Willingness to work evenings, weekends, and holidays
Meet all home office requirements listed below
Home must be located within the state of Texas and within a reasonable commute to the Verizon hub location specified on this job posting
Onsite presence required for onboarding, training, and periodic center collaboration based on business needs (e.g., required to attend some in-person training and onsite call taking during initial training/transition, followed by occasional in-person meetings and events throughout the year)
Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps (per your service plan)
A dedicated quiet, private workspace
The ability to self-manage in a remote work environment, including setup of company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections
Demonstrated self-discipline, time management skills, resourcefulness, and the ability to work collaboratively with leaders and on a team - all in a remote work environment
Nice to have:
Live in Texas within a 75-mile radius of the listed hub location
An Associate's Degree
Experience handling inbound and outbound customer calls to achieve sales
The ability to work effectively in an at-home environment independent of immediate supervision
Experience solving customer problems in a work-from-home environment
Benefits
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Best in class medical, dental, and vision
Verizon 401(k) plan with matching contributions up to 6% of eligible participant contributions to the plan, qualified student loan repayments, or a combination of both
Participation in Verizon's Stock Together award program
Sales recognition programs that have, in the past, awarded top performers with all-inclusive travel to domestic and international destinations, gifts, and other incentives
Five weeks of paid time off (vacation, holidays, personal days)
8 weeks of paid parental leave for eligible new parents (for new moms, when paired with short-term disability, this benefit provides up to 16 weeks of paid time-off)
Up to $8K per year in tuition assistance
Discounts up to 50% off on Verizon products and services
Additional employee discounts on attractions, automotive, travel and more
Up to 8 company paid holidays per year and up to 6 personal days per year
Adoption assistance
Identity theft protection, pet insurance, and group home & auto insurance
Newly hired employees receive up to 15 days of vacation per year, which grows with additional service
Important Details
Locations: 600/700 Hidden Ridge, Irving, TX
Schedule: 40 hours per week
Application Process
Pass a language assessment
Home Office and Virtual Office Requirements
Verizon conducts periodic home audits via webcam to ensure your workspace meets requirements
About the Company
At Verizon, we power and empower how people live, work, and play by connecting them to what brings them joy. The V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, they come together, lifting their communities and building trust.
