About This Role
Working collaboratively with the in-flight services manager, the Bilingual Flight Attendant ensures the safety and well-being of Porter passengers while upholding the Flying Refined brand promise. The specific fleet type (Dash 8 or E195-E2) will be determined by the company based on operational needs.
Responsibilities
- Ensure the safety of all passengers
- Effortlessly provide friendly and attentive service to ensure passenger comfort
- Adhere to the standardized operational procedures from your training, in accordance with Transport Canada and Porter policies
- Perform the physical tasks of a flight attendant, such as lifting up to 50 lbs, standing for long periods, and assisting passengers in emergencies
- Tactfully manage unforeseen operational and passenger-related situations
- Actively monitor the overall condition of the aircraft cabin and make necessary adjustments to maintain passenger safety or enhance their experience
- Embody Porter's values
- Adhere to Porter's appearance and uniform standards at all times
- Establish and maintain positive relationships with team members
- Actively participate in Porter's safety management system, including reporting hazards and incidents encountered in daily operations; understand, comply with, and promote the company's safety policy
Requirements
- Valid Canadian passport or a valid international passport and an up-to-date US crew member visa (C-1/D)
- At least 19 years of age at the time of employment
- High school diploma
- Mandatory proficiency in French and English
- At least two years of public-facing customer service experience
- Ability to obtain a Restricted Area Identity Card (RAIC) and successfully complete the company's background check process
- Ability to meet required medical standards (including alcohol and drug screening) and all physical requirements of the position
- Successful completion of a five to six-week full-time training program with 100% participation and successful completion of all written and practical assessments
- Strong communication, teamwork, and interpersonal skills are essential, along with a safety-oriented mindset and the ability to work without supervision
About the Company
Porter is responsible for ensuring the safety and well-being of its passengers while upholding the Flying Refined brand promise.
