Bilingual Disability Administrator

About This Role

This administrative role supports the National Group Life & Disability team by providing essential administrative support to internal and external stakeholders. The administrator helps ensure the smooth and efficient delivery of disability and life insurance services, playing a key role in supporting claim operations, safeguarding client privacy, coordinating important processes, and contributing to an exceptional customer experience. This opportunity suits a tech-savvy individual with a strong ability to learn and adapt to new technologies, systems, and digital tools quickly.

Responsibilities

• Process access and file copy requests by reviewing documentation and consents to ensure appropriate information is released
• Carefully review and redact third-party information to maintain compliance with privacy requirements and prevent privacy breaches
• Manage and respond to inquiries received through multiple shared email inboxes
• Complete claim-related follow-ups and administrative activities
• Process vendor invoice payments accurately and efficiently
• Perform data entry and maintain information within claims management systems
• Prepare, distribute, print, and mail correspondence to claimants, clients, and other stakeholders while ensuring privacy protocols are followed
• Coordinate and schedule Medical Consultant calls
• Assist with onboarding new clients, including file transfers and administrative coordination

Requirements

• Post-secondary education (college diploma or university degree)
• Bilingualism (English and French) is required. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec
• Experience in administrative or customer service (insurance or banking)
• Strong attention to detail and commitment to accuracy
• Proficiency with Microsoft Office Suite, particularly Word and Excel, as well as Adobe applications
• Ability to investigate discrepancies, take ownership of issues, and drive them to resolution
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• Strong analytical and problem-solving skills

Benefits

• Opportunity to learn and grow your career
• Flexible environment that recognizes and supports well-being and inclusion
• Opportunity to shape the future as part of a global team
• Opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance
• Customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans