About This Role
This role supports Cencora's patient and provider support and pharma commercialization services in Canada, through its Innomar Strategies division. It involves managing information and pharmacovigilance, responding to medical inquiries, and ensuring accurate documentation in databases.
Responsibilities
- Receive, scan, and document all relevant clinical information in compliance with SOPs/protocols and applicable legislation
- Respond to medical inquiries using approved FAQs
- Work directly with internal and external clients to request additional information or clarifications, as needed
- Review patient information in the database and ensure documentation accuracy according to client needs
- Attach post-infusion reports to databases to ensure appropriate documentation for patient assistance and drug safety program needs
- Enter data into program-specific databases
- Sort and file incoming faxes and documents
- Perform quality controls on adverse event reports in accordance with work instructions
- Perform or contribute to source data verification
- Create and maintain patient records in the CRM by ensuring information documented is accurate and updated regularly
- Execute administrative tasks critical to the progression of patients through the Program
- Ensure data integrity
- Act as a liaison between other members of the team
- Handle faxes (incoming/outgoing) accordingly and timely
- Organize work schedule to complement working hours in multiple time zones
- Label and attach documents to the CRM
- Cover various shifts
- Perform ad hoc duties as assigned
- Be on call or on duty as required
Requirements
- College-level education at minimum is required
- A diploma or certificate with a concentration in a life sciences program is a significant asset
- Experience in medical information, clinical research, or drug safety, or equivalent and related experience in pharmacy or a pharmaceutical industry field is a significant asset
- Knowledge of the pharmacovigilance industry, including current knowledge of Health Canada, US FDA, EMEA, and ICH pharmacovigilance guidelines
- Ability to adapt to change and acquire new skills as needed
- Experience in the medical and/or pharmaceutical fields and knowledge of medical terminology are assets
- Excellent computer skills
About the Company
Cencora is united in its responsibility to create healthier futures, aiming to improve the lives of people and animals worldwide. The company offers patient and provider support and pharma commercialization services in Canada through its Innomar Strategies business.
