Bilingual Customer Service Representative

About Nation's Best CPR

Nation's Best CPR is committed to providing high-quality CPR, First Aid, AED, and healthcare certification training to individuals, businesses, schools, and healthcare professionals across the United States. We take pride in delivering exceptional customer service while helping people gain the lifesaving skills they need with confidence.

As our company continues to grow, we are looking for a motivated and bilingual customer service professional who enjoys helping others and thrives in a remote work environment.

Position Overview

We are seeking a Bilingual Customer Service Representative to provide outstanding support to our English- and Spanish-speaking customers. In this role, you will assist customers with course information, registration, scheduling, account inquiries, and general support while ensuring every interaction is professional, friendly, and solution-oriented.

The ideal candidate has excellent communication skills, strong computer proficiency, and the ability to remain calm and professional while assisting customers.

Responsibilities

• Provide exceptional customer service in both English and Spanish via phone, email, and chat.
• Answer customer questions regarding CPR, First Aid, AED, and certification courses.
• Assist customers with course registration, scheduling, rescheduling, and cancellations.
• Process customer requests accurately and efficiently.
• Resolve customer concerns in a courteous and professional manner.
• Maintain accurate records of customer interactions and account updates.
• Communicate with internal departments to ensure timely resolution of customer inquiries.
• Follow company policies and procedures while maintaining confidentiality.
• Help improve the overall customer experience through professionalism and attention to detail.
• Perform other administrative and customer support duties as assigned.

Qualifications

• Fluent in both English and Spanish (spoken and written).
• Previous customer service experience preferred.
• Excellent verbal and written communication skills.
• Strong computer and data entry skills.
• Ability to multitask and prioritize responsibilities.
• Professional, positive, and customer-focused attitude.
• Strong problem-solving and organizational skills.
• Ability to work independently in a remote environment.
• High-speed internet connection and a quiet workspace.

Benefits

Eligible employees may receive:

• Medical, Dental, Vision, Life, and AD&D Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Paid Holidays
• Paid Sick Leave
• Employee Assistance Program (EAP)
• Professional development opportunities
• Company-provided equipment (where applicable)

Why Join Nation's Best CPR?

At Nation's Best CPR, we believe exceptional customer service saves more than time—it supports our mission of making lifesaving education accessible to communities nationwide. Our team values professionalism, collaboration, continuous learning, and making a positive impact every day.

If you're passionate about helping people and are looking for a rewarding remote opportunity, we'd love to hear from you.

Apply today and become part of the Nation's Best CPR team!