Bilingual Collections Coordinator

About This Role

Being a Bilingual Collections Coordinator means working with invoices and requests in English or French for clients, lawyers, professionals, or suppliers. This role is essential for ensuring that bilingual staff are always available to respond to requests, as they can be submitted in either language. The position is based in the Montreal office and involves assisting with timekeeper collections, collecting outstanding accounts receivable, and handling general filing and correspondence.

Responsibilities

• Collect outstanding/aged accounts receivable within the prescribed protocol/procedure in a timely and professional manner by phone, letter, and email, using the Expert Collection module in the Aderant system
• Develop a weekly collection strategy/plan to expedite payment or resolution for overdue accounts in concert with the Billing Analysts, billing lawyers, Legal Assistants, and/or client for accounts that present high exposure
• Work toward the AR Objectives and meet the assigned Collection Metrics
• Escalate accounts through Senior Management, as deemed necessary for follow-up
• Facilitate and prepare supporting documentation for the remedy requested/recommended for accounts which present credit risk/loss through insolvency procedures, service suspension, third-party collection, or taxation
• Monitor work in progress (WIP) aging and follow up with Billing to ensure high-exposure accounts are billed on a timely basis
• Monitor credit performance and ensure the client operates and maintains the account within the terms and conditions of agreement, as applicable
• Serve as the central contact/liaison for the financial needs of a client’s account
• Perform complex account reconciliations with a view to resolution of a full range of possible issues/challenges
• Identify issues from the root source/cause and bring resolution to minimize/eliminate recurring symptoms or concerns
• Coordinate, investigate, and resolve payment/account discrepancies to include: short payment, overpayments, unapplied cash, and misapplication, posting errors, payment analysis/support documentation in the event of request or dispute
• Phone clients, obtain credit card information, and process credit card payments online via virtual terminal, as requested
• Effect/request client credit account information changes
• Send a monthly ATER (Accounts Receivable Total Exposure Report) to the assigned Billing Lawyers in each respective portfolio
• Maintain collection notes in the Aderant system
• Conduct a weekly review and report the status/next steps/action plan for each account that has aged 61+ days past due and report month-end results
• Administer general filing and correspondence
• Offer superior client attentiveness by making every effort to respond and assist clients in a timely, efficient, and professional manner