Being a Bilingual Collections Coordinator means working with invoices and requests in English or French for clients, lawyers, professionals, or suppliers. This role is essential for ensuring that bilingual staff are always available to respond to requests, as they can be submitted in either language. The position is based in the Montreal office and involves assisting with timekeeper collections, collecting outstanding accounts receivable, and handling general filing and correspondence.
Responsibilities
Collect outstanding/aged accounts receivable within the prescribed protocol/procedure in a timely and professional manner by phone, letter, and email, using the Expert Collection module in the Aderant system
Develop a weekly collection strategy/plan to expedite payment or resolution for overdue accounts in concert with the Billing Analysts, billing lawyers, Legal Assistants, and/or client for accounts that present high exposure
Work toward the AR Objectives and meet the assigned Collection Metrics
Escalate accounts through Senior Management, as deemed necessary for follow-up
Facilitate and prepare supporting documentation for the remedy requested/recommended for accounts which present credit risk/loss through insolvency procedures, service suspension, third-party collection, or taxation
Monitor work in progress (WIP) aging and follow up with Billing to ensure high-exposure accounts are billed on a timely basis
Monitor credit performance and ensure the client operates and maintains the account within the terms and conditions of agreement, as applicable
Serve as the central contact/liaison for the financial needs of a client’s account
Perform complex account reconciliations with a view to resolution of a full range of possible issues/challenges
Identify issues from the root source/cause and bring resolution to minimize/eliminate recurring symptoms or concerns
Coordinate, investigate, and resolve payment/account discrepancies to include: short payment, overpayments, unapplied cash, and misapplication, posting errors, payment analysis/support documentation in the event of request or dispute
Phone clients, obtain credit card information, and process credit card payments online via virtual terminal, as requested
Effect/request client credit account information changes
Send a monthly ATER (Accounts Receivable Total Exposure Report) to the assigned Billing Lawyers in each respective portfolio
Maintain collection notes in the Aderant system
Conduct a weekly review and report the status/next steps/action plan for each account that has aged 61+ days past due and report month-end results
Administer general filing and correspondence
Offer superior client attentiveness by making every effort to respond and assist clients in a timely, efficient, and professional manner
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Deliver the highest level of care for the client in the event of a concern or complaint
Liaise, coordinate, and expedite resolution through all areas of the firm that may include but are not limited to billing, e-billing, intake, conflicts, payable, and trust for account issues, which may include disputed services, pricing, and credits
Provide direct support, assistance, and guidance to the client
Build and strengthen working relationships with billing lawyers, Billing Analysts, Legal Assistants, Finance team members, and supporting team initiatives
Perform special projects and assigned administration tasks, as requested
Requirements
Post-secondary education in a related field
Minimum of 6-10 years of related experience
Strong MS Excel skills (i.e. templates, formulas, pivot tables, etc.)
Proficiency in MS Word/PowerPoint and Outlook
Business tools (including customer relationship management and business intelligence software)
Proven aptitude towards learning new applications
Bilingualism (French and English)
Excellent communication skills, both verbal and written
Superior problem-solving, analytical, and reconciliation skills
Demonstrated strength in negotiation and organizational skills
Ability to work independently, while supporting team initiatives/objectives and meeting deadlines
Strong detail orientation and accurate data entry skills
Effect time management skills with the ability to manage multiple priorities
Professional manner, client care focus, and strong interpersonal skills
Nice to have:
Certification from the Credit Institute of Canada
Important Details
Work format: hybrid work environment
About the Company
McCarthy Tétrault is a leading Canadian law firm offering a full suite of legal and business solutions to clients in Canada and around the world. With offices in Toronto, Montréal, Québec City, Calgary, and Vancouver, the firm has been recognized as one of Canada’s Top 100 Employers for eleven consecutive years and one of Canada’s Best Diversity Employers for fourteen consecutive years. Its culture is guided by The McCarthy Way, built on excellence, collaboration, inclusion, and innovation.
