About This Role
This cashier position is responsible for providing excellent customer service in both English and Spanish, ensuring a welcoming shopping experience for all customers. The role involves accurately processing transactions, answering inquiries, and assisting customers with their needs. Bilingual Cashiers also contribute to maintaining a clean, organized, and well-stocked store environment.
Responsibilities
- Support the “Cavender’s Culture” and the company’s Mission, Vision, and Values
- Deliver Best of the WEST customer service by greeting every customer, engaging with them throughout their shopping experience, and thanking them for their business
- Accurately and efficiently process customer purchases, returns, exchanges, and other Point of Sale transactions
- Ensure merchandise accuracy by verifying items, checking for boot mis-mates, and following commission validation procedures
- Promote company programs, store promotions, and suggest complementary merchandise to enhance the customer experience
- Provide accurate and courteous responses to customer inquiries in person and over the phone regarding products, pricing, promotions, store locations, and inventory
- Help maintain a clean, organized, and well-stocked sales floor by stocking merchandise, recovering displays, and completing housekeeping tasks, including dusting, mopping, and vacuuming
- Ensure merchandise is properly displayed, signed, stocked, and located according to company standards
- Remain attentive to store safety and security and promptly report concerns to store management
- Report to work on time and maintain a neat, professional appearance
- Understand and follow all company policies and procedures
- Assist with merchandising updates, price changes, special orders, and other assigned store tasks
- Perform any other duties as assigned
Requirements
- Ability to provide exceptional customer service in a fast-paced retail environment
- Ability to accurately operate a Point of Sale system and handle cash and electronic transactions
- Ability to regularly lift, move, and position merchandise throughout the work shift
- Ability to safely use store equipment, including handheld devices, step stools, and dollies, in accordance with company policies
- Availability to work a flexible schedule, including evenings, weekends, and holidays, based on the needs of the business
- Ability to comprehend basic instructions, interpret documents, and apply them to daily tasks
- Strong communication and interpersonal skills
- Fluency in both English and Spanish, including speaking, reading, and understanding both languages
- Ability to stay alert and productive during assigned work hours
