Bilingual Account Manager

About This Role

Managing rental accounts is the core of this dynamic role, which involves delivering exceptional customer service, selling new products, driving account performance, completing deliveries and pickups, maintaining store standards, and conducting early-stage collections. This position supports sales growth and account health by building strong customer relationships while adhering to the company's mission statement and core values.

Responsibilities

• Oversee an assigned portfolio of accounts while building and maintaining strong customer relationships
• Conduct early-stage collections (1–6 days past due) and meet daily/weekly collection standards
• Maintain account health and secure payment commitments utilizing account management tools
• Complete assigned routes for deliveries, pickups, and account follow-ups
• Deliver white-glove customer service in-store, over the phone, and in customers’ homes
• Contribute to sales growth and generate new rental agreements
• Safely transport, install, and handle merchandise
• Maintain showroom standards and company vehicles
• Adhere to all company safety and operational guidelines

Requirements

• High school diploma or equivalent
• At least 18 years of age
• Valid driver’s license with good driving record
• Strong communication and customer service skills
• Ability to lift and move heavy merchandise
• Ability to drive a box truck
• Standing and driving for extended periods of time

Benefits

• Rapid growth and advancement opportunities
• Weekly pay
• Paid time off
• Medical, dental, vision, life & disability insurance
• Industry leading 401(k) with company match
• Flexible Spending & Health Savings Accounts
• Supplemental and voluntary insurance options

Important Details

• Schedule: Monday–Saturday, Sundays off plus one weekday off

About the Company

99% of the company's Store Managers, District Managers, and Regional Vice Presidents were promoted from within and started in the Account Manager position.