Benefits Specialist

About This Role

This Benefits Specialist role supports operational staff and managers with public employee benefit programs, focusing initially on technology modernization projects and data issue resolution. The position suits an adaptable and motivated individual with a strong work ethic, eager to contribute to a fast-paced and evolving work environment.

Responsibilities

• Assist operational staff and managers with public employee benefit programs
• Review and update sensitive member data
• Learn and apply complex benefit program rules
• Provide clear, accessible communication to a variety of audiences
• Research and resolve data issues for technology modernization projects
• Process retirement benefit estimates
• Assist in the member contact center
• Locate lost members
• Support targeted outreach

Requirements

• Minimum of 2 consecutive years of experience with processing benefits, utilizing data sets, navigating new systems, and/or working with complex policies and procedures within a professional setting
• Strong communication skills
• Excellent math skills
• High attention to detail
• Strong adaptability and time management skills
• Comfort working with large data sets
• Ability to understand and communicate complex information clearly
• Critical thinking and problem-solving skills
• Effective collaboration across diverse teams
• Knowledge of customer service practices
• Eagerness to learn and train others on new systems
• Professional communication and interpersonal skills
• Discretion with confidential information

Nice to have:

• Experience interpreting WI statutes, policies, or procedures

Benefits

• Medical, dental, and vision benefits after 60 days
• Self-funded 401(k)
• Paid time off
• 10 paid holidays annually

Important Details

• Schedule: Full-time
• Contract: 12-month temporary assignment (possible extension)
• Work format: Hybrid remote

About the Company

Premier Staffing Source, Inc. is a staffing agency that values diversity and inclusion.