About This Role
This corporate position is responsible for the administration, compliance, communication, and continuous improvement of dnata Catering USA’s employee benefits programs across multiple operating locations. The role serves as the subject matter expert for employee benefits, acting as the primary liaison between employees, Human Resources, vendors, brokers, and insurance carriers. It plays a critical part in maintaining compliance with various federal and state regulations while supporting strategic initiatives that enhance the overall employee experience.
Responsibilities
- Administer all employee benefit programs including medical, dental, vision, life insurance, disability, voluntary benefits, flexible spending accounts (FSA), health savings accounts (HSA), and 401(k) retirement plans
- Manage employee benefit enrollments, qualifying life events, status changes, and benefit terminations in accordance with plan guidelines
- Serve as the primary point of contact for employee benefit inquiries, resolving complex benefit issues in a timely and professional manner
- Partner with Payroll and HRIS teams to ensure benefit deductions, eligibility, and payroll integrations are accurate
- Audit benefit enrollments and deductions regularly to ensure data integrity
- Review Summary Plan Descriptions (SPDs), plan documents, employee communications, and required notices for regulatory compliance
- Coordinate annual compliance reporting and required filings with external vendors and legal counsel
- Maintain accurate benefits documentation and audit records
- Serve as the primary liaison with insurance carriers, brokers, third-party administrators, retirement plan providers, and wellness vendors
- Monitor vendor performance and service level agreements
- Resolve escalated benefit issues with carriers and third-party administrators
- Assist with vendor renewals, contract administration, and benefit implementation projects
- Lead the annual Open Enrollment process from planning through implementation
- Develop employee communication materials, benefit guides, presentations, FAQs, and educational resources
- Conduct virtual and onsite Open Enrollment meetings across assigned locations
- Educate employees regarding benefit eligibility, plan changes, and enrollment options
- Support benefit orientation for newly hired employees
- Coordinate benefit administration associated with Family Medical Leave (FMLA), ADA accommodations, Workers’ Compensation benefit coordination, Short-Term Disability, Long-Term Disability, and Paid Leave Programs
- Partner closely with Human Resources Business Partners and local HR teams to ensure consistent administration across all locations
- Prepare monthly benefits reports and workforce analytics
- Monitor benefit utilization, enrollment trends, and vendor performance metrics
- Recommend process improvements that enhance operational efficiency and employee experience
- Support mergers, acquisitions, organizational changes, and benefit integration projects as required
- Perform other duties as assigned by the Vice President of Human Resources
- Support Payroll Specialist as required
Requirements
- Bachelor’s Degree in Human Resources, Business Administration, Finance, or a related field preferred
- Minimum of 3–5 years of progressive Benefits Administration experience
- Multi-state benefits administration experience required
- Experience administering multi-state employee benefit programs
- Experience leading annual Open Enrollment
- Strong vendor management experience
- Excellent project management and organizational skills
- Exceptional analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to communicate effectively with executives, managers, employees, vendors, and external partners
- High degree of professionalism and confidentiality
- Advanced proficiency in Microsoft Office, particularly Excel
- Ability to multitask under strict deadlines while maintaining a high degree of confidentiality and accuracy
- Strong analytical thinking, sound judgment, and exceptional attention to detail while managing multiple priorities simultaneously
- Consistently demonstrate professionalism, accountability, and exceptional customer service while supporting employees and leadership across multiple operating locations
- Ability to sit, stand, walk, reach with hands and arms, and occasionally lift and/or move up to 20 pounds
- Observe company safety and security procedures
- Protect confidential employee information
- Use office equipment and technology appropriately
- Legally authorized to work in the United States at the time of application and throughout employment without current or future sponsorship from dnata Catering USA
Nice to have:
- Experience with HRIS systems such as Dayforce, Workday, UKG, ADP, or similar platforms
Benefits
- 401(k) and healthcare benefits including Medical, Dental & Vision for full-time employees
- Complimentary daily meals: FREE breakfast, lunch, and dinner during your shift
- Mentoring, volunteer and professional development opportunities
Important Details
- Locations: New York, New Jersey, Massachusetts (Boston), Tennessee (Nashville), Texas (Houston), California (Los Angeles and San Francisco)
- Schedule: full-time
- Not eligible for employment visa sponsorship
About the Company
dnata is one of the world’s largest air services providers, established in 1959. The company ensures the aviation industry operates smoothly and efficiently in 127 airports, offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents. dnata is a trusted partner for over 300 airline customers around the world, handling over 1,900 flights, moving over 8,500 tons of cargo, booking over 16,000 hotel stays, and uplifting over 320,000 meals each day.
