Being a Benefits Specialist involves serving as the primary contact for benefit-related inquiries, accurately documenting interactions, and coaching teammates on self-service technology. This hybrid role requires three days in the Lafayette Hill, PA office and suits an excellent communicator with a passion for customer service and a keen eye for compliance.
Responsibilities
Serve as a first-level contact for benefit-related inquiries, professionally and accurately responding to written and oral inquiries from teammates, retirees, and family members regarding employee benefits, enrollment, benefit programs, COBRA, and retirement plans
Accurately document detailed information regarding benefit-related interactions
Coach teammates, retirees, and families on how to use self-service technology and make referrals to outside vendors or other resources as appropriate
Act as point of escalation to subject matter experts for unresolved problems
Process Qualifying Life Event requests for teammates and coordinate with the Payroll team to ensure all proper insurance premiums are adjusted as necessary
Work with the third-party COBRA administrator to facilitate benefits coverage and termination within carrier portals, and periodically audit enrollments
Accurately process National Medical Support Notices, including notifications and enrollments
Assist with updating and maintaining required system and training documentation for internal and external usage
Assist the Leave of Absence Specialist with the administration of Hajoca’s Leave of Absence program, including long-term disability claims and other state disability/family leave claims
Stay up to date on state-specific laws regarding benefits and leave of absence
Monitor processes for compliance with applicable rules and regulations
Assist in administering the company’s retirement and pension plans and facilitate notifications to retirees regarding benefits
Successfully complete Benefits project work as assigned
Successfully complete required safety and compliance training programs as assigned
Perform other reasonably related duties as assigned by immediate supervisor and other management as required
Requirements
2 or more years of experience in benefits administration or human resources
Knowledge and understanding of common payroll, benefits, and recruiting practices
Effective use of Microsoft Office software to communicate via email and to review reports and documents
Outstanding customer service and interpersonal communication skills
Strong written and verbal communication skills
High level of accuracy and attention to detail
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Ability to handle sensitive information with confidentiality
Ability to build and maintain a positive working relationship with teammates and co-workers
Ability to research, analyze data, and solve problems
Excellent interpersonal skills and the ability to work effectively across all levels of the business
Ability to exercise professional judgment and assume responsibility for decisions which have impact on people and quality of service
Deal with interpersonal conflict and set-back in a mature, problem-solving, solutions-oriented manner
Excellent organizational skills and ability to prioritize work projects and multi-task
Read, write, speak, and understand English
Ability to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals
Ability to learn and operate the computer related systems used in the People Operations department
Nice to have:
Professional certification such as CEBS (Certified Employee Benefits Specialist) or SHRM-CP
Benefits
Profit-Sharing Program
Medical, dental, vision, and prescription coverage
Accident, Hospital Indemnity, and critical care coverage
Life insurance and Long Term Disability
Pre-tax accounts for healthcare, dependent care, and commuter benefits
Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law)
Paid pregnancy and parental leave
Paid day of community service
401(k)
Retirement cash account with company contributions
Targeted training programs focused on your personal and professional growth
Company wellness program
Employee discounts
College tuition benefits
Important Details
Work format: hybrid, requiring three days in office
About the Company
Hajoca Corporation is one of the country’s largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of “Service, Integrity, Reliability,” and on relationships of trust and support with teammates, customers, and suppliers. Hajoca has over 400 locations nationwide, called Profit Centers, and a National Support Center (NSC) where Centers of Excellence are dedicated to enabling the success of its Profit Centers.
