Benefits Specialist

About This Role

This role involves managing and administering employee benefit plans, ensuring accurate record-keeping, proper benefit coverage, and correct deduction coding. It suits a professional with experience in HR employee benefits administration.

Responsibilities

• Administer employee benefits requests, issues, and resolutions, including assisting employees with the self-service portal
• Counsel employees on plan provisions and administrative procedures to help them make informed benefit-related decisions
• Serve as a resource to payroll, employees, recruiters, and HR Business Partners to ensure understanding of benefits, HR policies, and regulations
• Facilitate the FML, STD, and LTD process for managers, employees, and FML vendors
• Serve as a point of contact to ensure employee understanding of benefit programs by regularly generating communication and counseling employees/dependents as situations arise
• Provide resolutions to employee complaints related to health and welfare plans, referring complex complaints to management as needed
• Act as a liaison with various insurance carriers and foster effective relationships with client representatives
• Perform HRIS data entry and system maintenance
• Process employee transactions through timely data entry into the HRIS database
• Coordinate and maintain effective HRIS processes and auditing procedures daily, ensuring data integrity by creating and generating reports and analyzing data
• Troubleshoot system errors and help facilitate system processes in coordination with the IS team and carrier representatives
• Process monthly billings from insurance providers
• Review billings for accuracy, codes, and advances for payment
• Resolve discrepancies with carriers, payroll, etc.
• Assist with annual benefits open enrollment
• Troubleshoot data issues with the internal IS team and carrier representatives
• Assist with preparation of annual compliance reports as needed
• Provide feedback and plan analysis to drive positive results for future benefit strategies
• Responsible for New Hire Benefit Orientation presentations and Q&A
• Perform all other duties as assigned

Requirements

• High School Diploma or Equivalent
• 2 Years in Human Resources employee benefits administration experience
• Knowledge and experience with HRIS systems and workflow processes
• Knowledge of large comprehensive medical, dental, STD, LTD, FML, Flex Spending accounts, life insurance plans, retirement, and 401k plans
• Proficiency with Microsoft

Benefits

• Day ONE medical, dental, and life insurance benefits