Benefits Specialist

About This Role

Serving as the main contact for employee benefits inquiries and ensuring accurate administration of health, retirement, leave, and wellness programs through HRIS systems is the core of this job. The role involves managing enrollments, communications, reporting, documentation, and special projects to provide a smooth employee experience.

Responsibilities

• Serve as a point of contact for inquiries regarding benefits, such as health insurance, retirement plans, leave policies, wellness programs, and other company-provided benefits
• Escalate issues as needed
• Manage support requests through the department’s support ticketing system
• Assist with developing and distributing clear, informative materials about benefits options, enrollment procedures, and policy changes
• Ensure accurate and timely processing of enrollments, terminations, and modifications
• Utilize HR Information Systems (HRIS) to assist with benefits administration, ensuring accurate data entry and maintenance
• Generate reports to aid in decision-making processes
• Maintain up-to-date documentation of benefits policies and procedures
• Ensure consistency and clarity in all benefits-related documents and communications
• Provide support for special projects, such as open enrollment and health fairs, as needed

Requirements

• 2+ years of experience in HR or benefits administration
• Bachelor’s degree or equivalent work experience in the Human Resources field
• Knowledge of benefits programs, laws, and regulations
• Strong analytical skills and proficiency in benefits administration systems
• Excellent communication, customer service and interpersonal skills
• Strong multi-tasking abilities and time management skills
• Detail-oriented with a commitment to accuracy
• Travel up to 15% expected

Nice to have:

• Advanced degrees or certifications in an HR-related field
• Experience working in a manufacturing environment
• Bi-lingual (English/Spanish)

Important Details

• Work format: remote within AZ, FL, GA, IL, KS, NC, NE, MI, MA, SD, TN, TX, WI, and WY

Relocation Assistance

• Relocation assistance will be provided for candidates who relocate to any of the specified states

About the Company

Electric Research and Manufacturing Cooperative, Inc. (ERMCO) is a leading manufacturer of distribution transformers and engineered electrical solutions, serving electric utilities, Original Equipment Manufacturers (OEMs), and industrial customers across North America. Headquartered in Dyersburg, Tenn., ERMCO delivers reliable, high-quality products that power homes, businesses, and communities across North America. With a commitment to safety, operational excellence, and continuous improvement, ERMCO supports grid modernization and energy transition. Its vertically integrated operations, customer-focused culture, and investment in people and technology make ERMCO a valued partner for delivering resilient, sustainable power infrastructure for the future.