Benefits Specialist

About This Role

The Benefits Specialist is responsible for administering and supporting employee benefits programs across Latin America (LATAM) while contributing to global benefits and wellbeing initiatives. This role partners with employees, HR, Payroll, vendors, and the Global Benefits team to ensure a positive employee experience, regulatory compliance, and effective delivery of benefit programs.

Responsibilities

• Manage and support benefits programs across LATAM, including healthcare, life insurance, retirement, savings, wellness, and leave programs.
• Serve as the main point of contact for employee benefits inquiries and issue resolution.
• Partner with HR, Payroll, and external vendors to administer and improve benefit programs.
• Ensure compliance with local regulations and statutory benefit requirements, with a strong focus on Mexico and support for other LATAM countries.
• Support benefits communications, annual enrollments, renewals, audits, reporting, and vendor management.
• Maintain accurate benefits data in Workday and other HR systems.
• Analyze benefits trends and employee feedback to recommend program improvements.
• Participate in regional and global benefits projects, wellbeing initiatives, and process enhancements.

Requirements

• Bachelor's degree in HR, Business Administration, Labor Relations, or related field.
• 2+ years of benefits administration experience in LATAM and/or multinational environments.
• Knowledge of benefits programs, payroll processes, and Mexican statutory requirements (IMSS, INFONAVIT, retirement, and leave programs).
• Familiarity with benefits practices across multiple LATAM countries.
• Experience with HRIS systems (Workday preferred), vendor management, and process improvement.
• Strong analytical, communication, and customer service skills.

Nice to have:

• Experience supporting benefits programs across multiple LATAM countries and global initiatives.
• Knowledge of leave management, disability programs, healthcare, insurance, and retirement benefits.
• Experience with vendor and broker management.
• Advanced English proficiency.
• Experience in multinational or shared services environments.

Benefits

• NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance, and encouraged to strive to reach their full potential.

Important Details

• Work model: Full-time, 100% office-based.

Application Process

• Offers of employment are conditional upon passage of screening criteria applicable to the job.