About This Role
This specialist role supports the administration, communication, reporting, compliance, and continuous improvement of U.S. employee benefits, retirement, leave, disability, and wellness programs. It suits a candidate with strong analytical thinking and attention to detail, capable of managing day-to-day administration and supporting annual activities in a fast-paced environment.
Responsibilities
- Administer U.S. health and welfare benefits, including medical, dental, vision, prescription drug, life insurance, disability, voluntary benefits, Health Savings Accounts (HSA), Flexible Spending Accounts (FSA), wellness programs, employee eligibility, enrollments, life events, terminations, and carrier or vendor integrations
- Administer U.S. retirement programs, including 401(k) plan activities, employee enrollments, contribution changes, employee education, vendor coordination, compliance support, annual testing, audit requests, and plan-related reporting
- Coordinate U.S. leave and disability programs, including FMLA, applicable state leaves, ADA accommodation support, Paid Family Leave, Short-Term Disability, Long-Term Disability, and related case administration in partnership with employees, managers, HR stakeholders, and third-party administrators
- Serve as a primary subject matter expert for U.S. benefits, retirement, leave, disability, and wellness programs by providing clear, accurate, and timely guidance to employees, managers, HR Business Partners, Payroll, Finance, and other key stakeholders
- Research and resolve complex employee, eligibility, enrollment, billing, payroll deduction, vendor, and data issues while applying plan provisions, established processes, and sound judgment; escalate complex or high-risk matters as appropriate
- Develop, update, and deliver employee communications, FAQs, presentations, training materials, and other education materials that improve understanding and support a positive employee experience
- Coordinate day-to-day relationships with benefit carriers, brokers, retirement providers, leave administrators, HRIS partners, and other third-party vendors to support effective administration, issue resolution, service performance, and timely escalation of operational concerns
- Review, reconcile, and validate benefit invoices, HSA funding, retirement funding, vendor reporting, payroll deductions, employee contributions, carrier files, and HRIS data to support billing accuracy, data integrity, and financial controls
- Support benefits budgeting, forecasting, renewal analysis, cost modeling, utilization review, vendor reporting, open enrollment planning, and leadership-ready summaries that inform program recommendations and business decisions
- Support compliance with applicable federal and state requirements, including ACA, ERISA, COBRA, HIPAA, FMLA, ADA, state leave regulations, required notices, nondiscrimination testing, plan documentation, regulatory reporting, audits, and recordkeeping obligations
