Benefits Specialist

About This Role

This specialist role supports the administration, communication, reporting, compliance, and continuous improvement of U.S. employee benefits, retirement, leave, disability, and wellness programs. It suits a candidate with strong analytical thinking and attention to detail, capable of managing day-to-day administration and supporting annual activities in a fast-paced environment.

Responsibilities

• Administer U.S. health and welfare benefits, including medical, dental, vision, prescription drug, life insurance, disability, voluntary benefits, Health Savings Accounts (HSA), Flexible Spending Accounts (FSA), wellness programs, employee eligibility, enrollments, life events, terminations, and carrier or vendor integrations
• Administer U.S. retirement programs, including 401(k) plan activities, employee enrollments, contribution changes, employee education, vendor coordination, compliance support, annual testing, audit requests, and plan-related reporting
• Coordinate U.S. leave and disability programs, including FMLA, applicable state leaves, ADA accommodation support, Paid Family Leave, Short-Term Disability, Long-Term Disability, and related case administration in partnership with employees, managers, HR stakeholders, and third-party administrators
• Serve as a primary subject matter expert for U.S. benefits, retirement, leave, disability, and wellness programs by providing clear, accurate, and timely guidance to employees, managers, HR Business Partners, Payroll, Finance, and other key stakeholders
• Research and resolve complex employee, eligibility, enrollment, billing, payroll deduction, vendor, and data issues while applying plan provisions, established processes, and sound judgment; escalate complex or high-risk matters as appropriate
• Develop, update, and deliver employee communications, FAQs, presentations, training materials, and other education materials that improve understanding and support a positive employee experience
• Coordinate day-to-day relationships with benefit carriers, brokers, retirement providers, leave administrators, HRIS partners, and other third-party vendors to support effective administration, issue resolution, service performance, and timely escalation of operational concerns
• Review, reconcile, and validate benefit invoices, HSA funding, retirement funding, vendor reporting, payroll deductions, employee contributions, carrier files, and HRIS data to support billing accuracy, data integrity, and financial controls
• Support benefits budgeting, forecasting, renewal analysis, cost modeling, utilization review, vendor reporting, open enrollment planning, and leadership-ready summaries that inform program recommendations and business decisions
• Support compliance with applicable federal and state requirements, including ACA, ERISA, COBRA, HIPAA, FMLA, ADA, state leave regulations, required notices, nondiscrimination testing, plan documentation, regulatory reporting, audits, and recordkeeping obligations
• Identify, recommend, and implement process improvements that strengthen controls, simplify administration, reduce manual effort, improve data accuracy, enhance vendor accountability, and improve the overall employee and stakeholder experience
• Maintain accurate and confidential documentation, records, case notes, reports, and plan administration materials in accordance with company standards, privacy expectations, and applicable compliance requirements
• Perform other related duties as assigned

Requirements

• University Degree or Professional Certification
• More than three years and less than five years of experience
• Strong working knowledge of U.S. health and welfare benefits, retirement plans, leave administration, and related requirements, including ACA, ERISA, COBRA, HIPAA, FMLA, ADA, and applicable state leave programs
• Knowledge of benefits funding, invoice reconciliation, eligibility processes, data audits, regulatory reporting, and plan documentation
• Proficiency with Microsoft Office applications and Dayforce benefits administration, reporting, data validation, and workflow processes
• Ability to work independently within established policies, plan provisions, and governance requirements to manage day-to-day U.S. benefits and retirement administration
• Ability to research and resolve complex employee, data, billing, eligibility, and vendor issues; identify risk and escalate matters requiring leadership, legal, or strategic direction
• Ability to use sound judgment, data, and operational knowledge to recommend process improvements and practical solutions
• Ability to communicate complex benefits, retirement, and leave information clearly and accurately to employees, managers, and HR stakeholders
• Ability to build effective working relationships with HR Business Partners, Payroll, Finance, HRIS, Legal, benefit carriers, brokers, retirement providers, and third-party administrators
• Ability to handle confidential and sensitive information with professionalism and discretion

Important Details

• Work locations: Rochester, NY or Wayne, PA area

About the Company

Superior Plus Propane is an equal opportunity employer committed to the inclusion and accommodation of all individuals.