This role focuses on the day-to-day delivery of benefits and absence operations, primarily in Latin America, with backup support for North America. It involves leading and coaching a team, resolving complex inquiries, and ensuring compliance with relevant legislation. The position suits a professional with strong HR experience in benefits and absence administration, who can manage vendor relationships and drive process improvements.
Responsibilities
Support the day-to-day delivery of Benefits and Absence operations with a focus on Latin America and as a backup for North America, ensuring timely, accurate, and high-quality service while providing day-to-day leadership, coaching, workload prioritization, and development for the Benefits & Absence team
Serve as the primary escalation point for complex employee, manager, vendor, and stakeholder inquiries related to Benefits, Leave of Absence (LoA), Paid Time Off (PTO), and other absence programs, ensuring timely resolution and an exceptional employee experience
Partner closely with HR Business Partners, Total Rewards, Payroll, Finance, Legal, Procurement, IT, managers, and external vendors to ensure seamless administration of Benefits and Absence programs and effective cross-functional collaboration
Manage relationships with benefits providers, leave administrators, brokers, and third-party vendors, monitoring service delivery, resolving operational issues, and driving continuous improvements
Oversee the full lifecycle administration of Benefits and Absence programs, including benefits enrollment, life events, leaves of absence, PTO administration, accommodations (where applicable), terminations, open enrollment, employee communications, and wellness initiatives
Ensure compliance with applicable legislation, company policies, internal controls, and audit requirements related to Benefits and Absence programs while supporting internal and external audits, reporting, and data validation activities
Monitor operational performance through KPIs, SLAs, and reporting, identifying trends, risks, and opportunities to improve service quality, operational efficiency, and employee experience
Drive process standardization, continuous improvement, and automation initiatives by leveraging HR technology and best practices, while maintaining accurate process documentation, knowledge articles, and standard operating procedures
Support regional and global HR transformation initiatives, system implementations, acquisitions, integrations, and projects related to Benefits, Absence, and HR Operations
Act as the subject matter expert for Benefits and Absence programs, providing trusted guidance to leaders, HR partners, managers, and employees while ensuring consistent application of policies and processes
Requirements
Bachelor's degree in Human Resources, Business Administration, or a related field
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Minimum of 5-7 years of progressive HR experience, including significant experience in Benefits and Absence administration
Demonstrated experience leading or coordinating teams in an HR Operations or Shared Services environment
Strong knowledge of Latin America and U.S. employee benefits administration and Leave of Absence programs is required
Experience managing relationships with benefits providers, leave administrators, brokers, and third-party vendors
Experience collaborating with Payroll, HRIS, Finance, Legal, and cross-functional stakeholders
Strong understanding of HR operations, compliance, employment legislation, and operational controls
Experience with HRIS platforms such as Workday and payroll systems including ADP Workforce Now or similar solutions
Advanced Excel skills with experience analyzing operational data, metrics, and dashboards
Experience leading process improvement, standardization, automation, and operational excellence initiatives
Project management and change management experience are highly desirable
Fluency in English and Spanish is required
Portuguese is a strong plus
Benefits
Industry-leading benefits, support, and services that look after your holistic health and wellbeing
Flexible arrangements (role and location dependent)
Sense of belonging, autonomy, freedom, and ownership
About the Company
Hitachi Vantara is the data foundation trusted by the world's innovators, providing resilient, high-performance data infrastructure. The company empowers businesses to automate, optimize, innovate, and engage customers, with examples like the Las Vegas Sphere. Hitachi is a global company committed to building an inclusive culture based on mutual respect and merit-based systems.
