Benefits Specialist

About This Role

This role supports benefit administration and modernization initiatives for a client that administers retirement, insurance, and benefit programs for over 600,000 Wisconsin state and local government employees and retirees. It involves working with sensitive member data, interpreting complex benefit programs, and delivering clear, accurate information to a variety of audiences. The position will initially focus on data research, validation, and remediation efforts tied to system modernization projects, with additional responsibilities supporting day-to-day benefit operations.

Responsibilities

• Research, analyze, and update complex member benefit data
• Support data conversion and remediation for system modernization efforts
• Interpret and apply benefit program rules, policies, and regulations
• Communicate complex information clearly via phone, email, and written correspondence
• Process benefit transactions (Health, Life, Vision, Dental, Medicare, etc.) as needed
• Collaborate cross-functionally with internal teams
• Maintain confidentiality and accuracy when handling sensitive information

Requirements

• Strong attention to detail and accuracy
• Ability to analyze large data sets and resolve discrepancies
• Critical thinking and problem-solving skills
• Ability to learn complex systems, policies, and processes quickly
• Strong written and verbal communication skills
• Experience working in collaborative, team-based environments
• Ability to manage multiple priorities and deadlines
• Ability to handle confidential information appropriately
• Must be a current Wisconsin resident
• Applicants must be authorized to work in the U.S.

Nice to have:

• Experience interpreting policies, statutes, or regulatory guidelines
• Strong math and analytical skills
• Experience with benefits administration or data-heavy roles
• Comfortable working in a fast-paced, evolving environment

Benefits

• Medical, vision, and dental insurance
• 401(k) with discretionary employer match
• Paid time off and holidays
• Flexible spending accounts
• Additional employee perks

Important Details

• Schedule: 40 hours per week
• Duration: 12+ months
• Anticipated Start Date: October 5, 2026
• Work Arrangement: Hybrid schedule, minimum 2 days onsite per week, remaining days remote based on workload and business needs

About the Company