Benefits Operations Analyst

About This Role

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. This role will put you at the heart of a leading financial institution, joining Citi’s Human Resources (HR) Team. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Responsibilities

• Manage all benefits and T&A related data/administration during employee lifecycle from enrollment to disenrollment for different countries including data entry, document distribution, payroll inputs and reporting along with ad hoc tasks
• Process invoices, validate and register payments in the system
• Act as key contact person with benefit vendors, act as the bridge between the organization, the employees and the benefits providers, ensure timely reporting and payment to benefit vendors and excellent customer service for employees
• Effectively solve complex employee inquiries and escalations with appropriate support from SMEs, support stakeholders’ requests
• Collaborate with the HR Benefits team to implement changes in country benefits, participate in implementation efforts and participate in transition and reengineering projects on a country/regional/global level along with other projects
• Ensure process documentation is up to date, drive simplification and enhance effectiveness measures through continuous improvement, also focusing on preventing any gaps in the processes and compliance with internal controls

Requirements

• Previous relevant experience preferred
• Proficient in Microsoft Office
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills in English
• Bachelor’s degree/University degree or equivalent experience
• Previous experience using AI-powered tools or digital technologies

Benefits

• Cafeteria Program
• Home Office Allowance (for colleagues working in hybrid work models)
• Paid Parental Leave Program (maternity and paternity leave)
• Private Medical Care Program and onsite medical rooms at our offices
• Pension Plan Contribution to voluntary pension fund
• Group Life Insurance
• Employee Assistance Program
• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed