About the role
Summary
The Benefits Administrator – LOA supports the company's leave of absence programs by coordinating documentation, maintaining accurate records, and facilitating communication among associates, HR, center management, payroll, and third-party leave administrators. This role does not determine eligibility or approve/deny leave, but ensures documentation, system updates, and communications are completed accurately and on time throughout the leave lifecycle.
What You'll D
- Coordinate administrative processing of employee leaves from initial notification through return to work
- Maintain accurate leave records and documentation in WFM, UKG Pro, and Reliance Matrix
- Serve as primary point of contact for leave-related communications between associates, HR, center management, payroll, and third-party administrators
- Process leave documentation, update leave statuses and return-to-work dates, and reconcile reports to ensure data accuracy
- Track leave-related pay information for payroll and generate leave data/metrics for management as needed
- Coordinate benefit-related communications during leave (premiums, required notices) and assist with related billing, invoicing, and health/life/disability updates
- Maintain confidentiality when handling sensitive employee and medical information; support internal audits with complete, accurate records
What You'll Bring
- Experience supporting Leave of Absence administration or employee benefits in an administrative capacity
- Experience coordinating with third-party leave administrators or insurance vendors
- Strong attention to detail with excellent organizational and recordkeeping skills
- Ability to manage multiple priorities while maintaining accuracy and meeting deadlines
- Excellent written and verbal communication skills with a customer service mindset
- Experience with HRIS platforms, preferably WFM, UKG Pro, and Reliance Matrix; proficiency in Microsoft Office (Excel, Word, Outlook)
- Ability to maintain confidentiality and handle sensitive information with discretion
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