Behavioral Health Advocate - Field based

About This Role

This field-based position provides case management and care coordination for adult Medicaid members in Western Suffolk County. The Behavioral Health Advocate (BHA) improves enrollees' ability to remain stable in the community and out of the hospital by engaging them in treatment and assisting them in accessing appropriate community services. The role also serves as a direct clinical liaison between health plan staff and the clinical network, fostering a collegial relationship between providers and payers of medical and behavioral health services.

Responsibilities

• Identify and provide community service linkage
• Assist enrollees with aftercare appointments
• Provide subsequent member follow-up as determined by individual member needs
• Work with enrollees to identify gaps in care or obstacles to care and problem solve for successful connection to needed services
• Review IP Census each day to determine which enrollees on the census are re-admits within the last 12 months
• Go to facility meetings with the treatment team to develop a successful aftercare plan
• Manage the aftercare follow-up of identified high-risk enrollees (manage follow-up calls/outreach and documentation)
• Meet with community providers/facilities as company liaison to foster good rapport and relationships and to identify new programs

Requirements

• Master's or Doctoral degree in Psychology, Social Work, Counseling, Marriage and Family Therapy, or a related field
• Active, unrestricted, independent license in the State of New York as an LMHC, LMFT, LCSW, or LP
• 2+ years of experience in a related mental health environment
• Proficient in Microsoft Office including Word, Outlook, Excel, and Teams
• Dedicated, distraction-free home office / workspace with access to install secure, high-speed internet at home
• Valid driver's license and access to reliable transportation that will allow daily travel throughout an assigned territory to meet with members

Nice to have:

• Medical/Behavioral setting experience, i.e., hospital, managed care organization, or joint medical/behavioral outpatient practice
• Dual diagnosis experience with mental health and substance abuse
• Community Mental Health experience
• Case Management experience
• Field Based experience
• Experience working with low-income populations
• Experience working with the aged, blind, or disabled
• Working knowledge of New York city and state agencies and practices including APS, ACS, AOT, ACT, Health Home, Forensics, etc.

Benefits

• Comprehensive benefits, including health insurance, 401(k) matching, and a wide range of life and wellness resources to support your overall well-being