Behavioral Health Administrative Assistant

Position Summary:

The Behavioral Health Administrative Assistant provides administrative and clerical support to the Behavioral Health Department to ensure efficient daily operations. This position assists with scheduling, documentation, communication, data entry, and coordination of services while maintaining confidentiality and professionalism in a correctional and/or healthcare environment.

Job Responsibilities:

• Provide administrative support to Behavioral Health leadership and clinical staff
• Schedule appointments, meetings, and interviews as needed
• Maintain and organize departmental records, files, and reports
• Assist with data entry, tracking logs, and report preparation
• Answer phones, respond to emails, and direct inquiries appropriately
• Coordinate communication between behavioral health staff, facility personnel, and outside providers as needed
• Prepare meeting agendas, take meeting minutes, and distribute documentation
• Ensure all documentation is completed accurately and in a timely manner
• Maintain confidentiality of patient, employee, and facility information
• Assist with onboarding, credentialing, and scheduling processes as assigned
• Support compliance with facility, organizational, HIPAA, PREA, and regulatory standards
• Order and maintain office supplies and department materials
• Participate in staff meetings and trainings as required
• Perform other duties as assigned

Position Requirements:

• High School Diploma or GED required; Associate degree preferred
• Minimum of 1–2 years of administrative or office experience preferred
• Experience in healthcare, behavioral health, or correctional settings preferred
• Proficient in Microsoft Office Suite and electronic medical record (EMR) systems
• Strong organizational, communication, and multitasking skills
• Ability to maintain confidentiality and handle sensitive information professionally

Skills / Abilities:

• Strong attention to detail and organizational skills
• Excellent verbal and written communication
• Ability to prioritize tasks and meet deadlines
• Professional demeanor and customer service skills
• Ability to work independently and collaboratively
• Knowledge of confidentiality and healthcare documentation standards

Organizational Expectations

• Provides a positive and professional representation of CFG Health Systems, LLC.
• Promotes a culture of safety for patients and employees through proper identification, reporting, documentation, and prevention
• Maintains competency and knowledge of current standards of practice, trends, and developments in related scope of job role or practice
• Adheres to infection control policies and protocols, medication administration and storage procedures, and controlled substance regulations
• Participate in ongoing quality improvement activities
• Completes required orientation as directed by the facility
• Follows facility and OSHA safety rules and procedures while on assignment
• Follows facility and CFG Health Systems Occurrence Protocol
• Upholds HIPAA and PREA regulations
• Punctual and dependable for assigned/confirmed shifts
• Maintains security clearance for the assigned facility

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and climb or balance. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employees must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.