About This Role
The Bartender works directly with customers by mixing and serving drink orders, ensuring a smooth flow of service and enhancing guest relations. This role involves managing inventory, processing payments, and maintaining a clean and sanitized bar area.
Responsibilities
- Set up a bar with supplies and product prior to opening to ensure a smooth flow of service
- Ensure the correct display of products to enhance sales and showcase selection
- Receive and prepare drink orders from guests and servers using standard pours and recipes; ensure accuracy of order
- Ring drink orders into the register, collect money, and make correct change
- Provide immediate attention to all guests upon seating, be a good listener, and take genuine interest in enhancing guest relations
- Close down the bar, making sure inventory is locked and secure, the bar is cleaned and sanitized, and supplies are put away
- Assist servers with serving food and beverages when necessary
- Inform guests of daily specials and chef's specialties
- Take guests' orders accurately and timely
- Place orders with the kitchen; inform cooks about special cooking instructions
- Serve beverages and meals according to standard operating procedure
- Perform quality checks to ensure guest satisfaction
- Remove soiled plates and glassware according to standard operating procedure
- Suggest and serve dessert, coffee, and after-dinner drinks
- Verify accuracy for prices, tips, and other charges on all checks
- Handle cash and credit card charges according to standard operating procedure
- Clear and reset tables when the guests have left the restaurant
- Keep table, dining room, and bus station areas clean at all times
- Advise supervisor of any complaints as soon as they occur
- Perform clean-up and closing duties as assigned by manager
- Attend pre-shift line-up as requested by the Supervisor or Service Director
- Review and turn in Z report with correct cash drop and credit card slips
- Perform any task asked by supervisor which is job or guest related
- Report to work in a neat and clean uniform with well-groomed hair and personal hygiene
- Treat all guests in a manner to ensure their complete satisfaction and always strive to exceed guests’ expectations
- Check identification of guests to ensure guests are of legal age to consume alcoholic beverages
- Refuse to serve beverages in a polite manner to guests who are not of legal age
- Use judgment and reasoning to cope with difficult situations, such as preventing a guest from alcohol intoxication, dealing appropriately with an underage guest
