Barista

About This Role

Working as a Team Member is the core of the Caribou experience, creating day-making experiences by delivering unparalleled guest service and making world-class hand-crafted beverages. This role brings the Purpose and Values of Caribou to life in every interaction, focusing on team, guests, and quality.

Responsibilities

• Provide incredible guest service by developing personal ongoing relationships with guests
• Practice active listening and connection
• Anticipate guest needs and proactively solve guest opportunities by demonstrating product knowledge and hospitality
• Make enthusiastic and knowledgeable recommendations to delight guests
• Create day-making experiences that spark a chain reaction of good
• Hand-craft beverages to order per Caribou standard operating procedures
• Heat, prepare, and serve Caribou food offerings to Caribou standard operating procedures
• Float between barista and guest service, and willingly fulfill all team member roles and responsibilities
• Take guest orders and manage cash drawer, following all cash handling policies and procedures
• Maintain the look and feel of a well-run store by following cleanliness, sanitization, and organization standards
• Actively think and act upon what the team and guest will need in the future
• Differentiate between problems that can be solved directly and when to ask for leader support
• Understand that the team is managing multiple priorities and willingly takes direction from leaders
• Bring the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love
• Bring joy to the opportunity to interact with others and make fun happen
• Embrace the opportunity to be helpful to others – both to team members and guests
• Have a learner’s mentality and a desire to get better and do things correctly and effectively
• Show up in every situation looking to do the right thing, serve with love, and make the biggest difference
• Take ownership for and be eager to make a positive impact on others
• Show up ready and willing to be a reliable team player and support one another
• Be resilient under pressure and be willing to ask for help

Requirements

• Ability to work at least one of the following: early mornings, afternoons, evenings, and weekends
• Must be at least 18 years of age

Nice to have:

• Restaurant, retail or guest service experience

Benefits

• Tips

Important Details