About the role
Description
JOE'S AMERICAN BAR & GRILL - WATERFRONT
Located just steps from Faneuil Hall, Joe’s American Bar & Grill offers the best views of Boston Harbor amidst some of the city’s most beloved landmarks. From our kitchen to your table, our meals are made from scratch and served with a smile, whether you dine al fresco on our patio or in the comfort of our dining room.
POSITION SUMMARY
The Bar Back is responsible for delivering genuine hospitality to our guests. This position is critical to our guest's overall experience as the Bar Back must ensure the guest as a memorable experience throughout their dining and is made to feel like an honored guest at our bar. As a Bar Back, it is your responsibility to keep the bar stocked with fresh ingredients, plateware, glassware, and all materials necessary to provide great service to our guests.
ESSENTIAL FUNCTIONS
Essential Functions Statement(s)
- Maintain proper grooming and uniform standards
- Deliver genuine hospitality to and establish emotional connections with our guests
- Contribute to the overall teamwork and success of the restaurant
- Communicate effectively with guests and team members
- Presents the best we have to offer, never selling the guest anything
- Determine guests needs while making the appropriate recommendations and offerings to enhance the dining experience
- Restock liquor, beer, and wine throughout shift
- Clean the bar area ensuring it is constantly organized
- Empty the trash throughout the shift, when necessary
- Stock sanitizer bucket and change at a minimum every two hours or earlier when necessary
- Polish silverware and glassware
- Execute beverage tray service Answer guest questions regarding food and beverage offerings
- Adhere to all alcohol awareness procedures
- Handle guest complaints professionally and alert a manager immediately
- Process payments and handle cash professionally and accurately
- Communicate with managers and hosts regarding table availability and key table updates
- Follow up with guests about their meal and dining experience to ensure great guest satisfaction
- Maintain a high level of cleanliness and sanitation
- Demonstrate professional and gracious demeanor at all times
- Perform all opening, running, and closing duties accurately
- Perform any job function requested by the management team
POSITION QUALIFICATIONS
Competency Statement(s)
- Adaptability & Flexibility – Adapts to changing business needs, conditions, and work responsibilities and works with a variety of situations, individuals, groups, and varying customer needs
- Attention to Detail – Diligently attends to details and pursues quality in accomplishing tasks
- Communication – Listens to others and communicates in an effective manner
- Confidence – A matured and justified self-belief in one’s ability to do the job, and the conveyance of that behalf
- Customer Focus – Builds and maintains customer satisfaction with the services offered by TRC; provides excellent customer service to both guests and team members
- Initiative – Recognizes situations that warrant initiative and moves forward without hesitation; reasonably resolves issues, problems, or situations
- Problem Solving – Resolves difficult or complicated challenges
- Teamwork – Promotes cooperation and commitment within a team to achieve goals and deliverables
Requirements
SKILLS & ABILITIES
- Education: High School; able to communicate (speak, read, and write) in English
- Experience: Previous hospitality experience is preferred
- Computer Skills: N/A
- Certificates & Licenses: N/A
Other Requirements: Must meet local, legal minimum age requirement to serve alcoholic beverages; coordination skills that allow proper pouring and carrying of several drinks and plates at the same time
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