About This Role
Serving guests at assigned banquet functions is the core of this role, which involves setting up and providing service for all events. The position suits a service-oriented individual who can work efficiently in a fast-paced environment.
Responsibilities
- Approach all encounters with guests and employees in a friendly, service-oriented manner
- Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)
- Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations
- Comply with certification requirements as applicable for position to include alcohol awareness, food handlers, safety, etc.
- Maintain a friendly and warm demeanor at all times
- Perform preparatory tasks and side work duties to ensure that guests are served promptly and efficiently
- Read the banquet event order and be familiar with the menu of the assigned function
- Serve guests according to the hotel's standards in a friendly, courteous, and professional manner
- Respond to guest problems, complaints and accidents; refer to management, if necessary
- Be informed of all current hotel policies
- Be familiar with fire exits, fire extinguisher locations and safety rules
- Maintain the banquet storeroom in a neat and organized manner, stocked with any and all appropriate supplies necessary for food service functions
- Clear banquet space after the completion of functions and ensure that all equipment and supplies are stored and restocked properly
- Be attentive, friendly, helpful and courteous to guests, managers and all of their fellow employees at all times
- Be familiar with the organization of the hotel and know the function of each department
- Handle items for “lost and found” according to the standards
- Perform other tasks/jobs as assigned by supervisor or manager
- Attend meetings as required by management
Requirements
- High school diploma or equivalent and/or experience in a hotel or a related field preferred
- Alcohol awareness certification (must comply with state regulations)
- Ability to convey information and ideas clearly
- Ability to evaluate and select among alternative courses of action quickly and accurately
- Ability to work well in stressful, high pressure situations
- Effective at listening to, understanding and clarifying the concerns and issues raised by coworkers and guests
