About This Role
Serving customers at events in an efficient, courteous, and professional manner is the core of this on-call position. The role involves providing high-standard customer service for groups of various sizes in different event styles.
Responsibilities
- Provide service to all event customers in an efficient, courteous, and professional manner, displaying a high standard of customer service
- Serve groups of 5 to 250 in reception, plated, and buffet-style special events
- Serve both inside comp events and outside cash events
- Know the menu items, specials, and prices
- Possess complete knowledge of all procedures related to the job
- Pick up empty glasses, dishes, silverware, and return them to the proper area
- Assist in the preparation of drink orders as required (icing glasses, garnishing drinks)
- Work in assigned area, taking drink orders, presenting drinks to customers, accepting payment, and giving change when necessary
- Handle any guest’s complaints or problems in a prompt and courteous manner
- Ensure thorough communication between shifts
- Comply with all departmental rules, side work assignments, and departmental procedures
- Perform all other duties specified or assigned
Requirements
- One (1) year guest service experience, preferably in the hospitality environment
- Knowledge of how to serve banquet style, buffet style, passed appetizers, etc.
- Ability to lift at least twenty (20) pounds at one time and grip necessary items (glasses, pens, pads, garnishments, money, etc.)
- Ability to stand and walk for long periods of time, as well as bend, stoop, and twist while serving
- Outstanding interpersonal communications skills to effectively interface with guests and team members
- Cooperative, helpful, and friendly nature, and present a neat, clean, well-groomed appearance
- Attend and pass Responsible Alcohol Training; adhere to cut-off procedures
- Ability to communicate with team members and guests
- Ability to successfully fulfill the pre-employment process and maintain all licensing requirements
- Ability to work flexible shifts and days of the week including holidays
Benefits
- Medical, Dental, Vision, and Life Insurance
- 401K – 4% match to 5% Team Member Contribution
- $1 Daily Meals
- Earn up to 18 Days of Paid Time Off Your First Year
- Free Shuttle from Rosemont’s Blue Line Station
- Free Parking On-Site
- Rivers Casino Scholarship Program for Team Members and their Children/Grandchildren
- Tuition Reimbursement
