Banquet Server

About This Role

Serving food and beverages during banquet events is the core of this role, ensuring a positive experience for all guests. You will work closely with the banquet team to ensure smooth service, timely delivery of food and drinks, and guest satisfaction. The role suits someone who can maintain a professional appearance, exhibit excellent customer service skills, and follow all hotel policies and procedures.

Responsibilities

• Serve food and beverages to guests in a professional and courteous manner, following banquet event orders and specifications
• Ensure that all guests receive their food and drinks in a timely, efficient, and friendly manner, keeping service areas clean and organized
• Maintain the flow of service during events, ensuring that courses are delivered according to the event schedule and guests' needs are met promptly
• Provide excellent customer service by addressing guest inquiries, offering recommendations, and ensuring a positive experience throughout the event
• Attend to guest needs promptly, ensuring that their requests are met with courtesy and professionalism
• Handle guest complaints or concerns swiftly and professionally, ensuring that issues are resolved to the guest’s satisfaction
• Set up tables, chairs, linens, glassware, silverware, and other banquet items according to event specifications
• Assist in the arrangement and preparation of food and beverage stations, ensuring everything is set up and ready before the event begins
• Break down tables and service areas after the event, cleaning up and returning items to the appropriate storage areas
• Work closely with the banquet captain and other team members to ensure smooth and efficient service throughout the event
• Assist in maintaining a clean and organized work area, including the kitchen, service stations, and dining areas
• Communicate effectively with fellow servers, kitchen staff, and event managers to ensure that all guest needs are met promptly and correctly
• Adhere to all health and safety regulations, including proper handling and service of food and beverages
• Follow all hotel policies and local regulations regarding alcohol service, including checking IDs and ensuring responsible service
• Ensure cleanliness and sanitation standards are met throughout the event, maintaining a safe and hygienic environment

Requirements

• High school diploma or equivalent
• Food Handler certification or similar
• Alcohol service certification (e.g., TIPS)
• Strong customer service skills with the ability to interact with guests in a professional and friendly manner
• Ability to follow instructions and work well within a team environment
• Attention to detail, especially with food and beverage orders and presentation