About This Role
Serving meetings, weddings, and special events with polished and efficient service is the core of this role. You will set up and break down rooms, execute buffet and plated service, and ensure guests have a seamless experience, delivered on time, to specification, and with a gracious attitude.
Responsibilities
- Read BEOs; set tables, linens, serviceware, buffets, bars, and décor to specifications
- Break down and reset rooms post-event
- Provide professional plated, family-style, or buffet service
- Tray-pass hors d’oeuvres
- Offer coffee/tea and wine service
- Replenish stations
- Greet guests warmly, anticipate needs, handle requests and allergies/dietary notes
- Escalate issues to the Banquet Captain
- Follow food handling, sanitation, and responsible alcohol service guidelines
- Maintain clean side stations and service areas
- Follow event timelines and cues
- Communicate with culinary, bar, and AV to ensure smooth service flow
- Count and control china, glass, silver, linens
- Minimize breakage and waste
- Return items to proper storage
- Process tickets or hosted/consumption charges accurately (as applicable)
- Follow tip reporting and company policies
- Complete side work, polish flatware/glassware
- Assist with other F&B outlets as needed
Requirements
- Prior banquet/catering or restaurant serving experience preferred (will train dependable, guest-focused candidates)
- Knowledge of basic service standards (plated/buffet/family-style) and wine/beer basics
- Strong communication, teamwork, and problem-solving skills; calm under pressure
- Able to read and follow BEOs and timelines; attention to detail and professional appearance
- Flexible availability, including late nights, weekends, and holidays
Certifications (preferred):
- Food Handler
- TIPS/ServSafe Alcohol (or within 30 days of hire)
Physical Requirements:
- Stand/walk for extended periods
- Carry trays up to 25–30 lbs
- Lift/push/pull up to 40–50 lbs (chairs, tables, buffets)
- Frequent bending, reaching, and stair use
- Work in fast-paced environments and around cleaning/sanitizing chemicals (PPE provided)
Benefits
- Performance bonuses based on company and individual performance
- Full medical, dental, and vision coverage
- 401(k) plan with company match
- Generous vacation, sick leave, and paid holidays