About This Role
Serving food and beverages to in-house guests and diners is the main purpose of this role, with a focus on exceeding dining experience expectations. The Banquet Server sets up function areas, provides service during events, and completes all necessary pre- and post-event tasks.
Responsibilities
- Set up function areas according to standard based on banquet event order and floor plan provided
- Complete all pre-service tasks including filling ice bins, cutting fruit for garnishes, stocking service refrigerators, icing and watering glassware, lighting candles, refilling salt, pepper, sugars, coffee, and espresso, folding linens, taking out trash and recycling, wiping down tables, chairs, and sweeping floors
- Know table and seat numbers
- Possess some beverage knowledge, with the ability to make suggestions to guests and inform offerings
- Greet guests as they enter the event
- Take beverage orders, serve food as listed on BEO, and collect food orders if a la carte options
- Perform bottle wine service if required
- Deliver food and beverages to guests, check for satisfaction and ensure guests have everything they need
- If needed, present check to point of contact for payment and processing
- Seek ways to elevate service at each touchpoint and engage to increase return guests
- Follow all credit card processing and cash handling policies
- Be responsible for all payments of service and goods, and any cash collected
- Complete shift check out and cash drops with lead/manager
- Follow all tip/service charge distribution policies
- Perform continuous cleaning of workspaces including clearing tables of dirty glass/tableware and bringing to appropriate dish areas/bar areas, wiping and sanitizing tables, sweeping and mopping floors, wiping down chairs and booths, wiping tray stands, menus, and other service area organization
- Complete all assigned side work task lists including polishing glassware and flatware, folding napkins, preparing bread and coffee, re-stocking stations, deep cleaning tasks, taking out trash, bagging/removal of soiled linens, stocking printer paper, etc.
- Check function area bathrooms for stocked items, provide continuous touch-ups throughout the event
- Break down and complete all post-event tasks such as cleaning coffee urns, wiping and sanitizing all surfaces, ensuring all used tableware is washed and polished, soiled linens collected, floors cleaned, candles and décor collected and stored, proper cleaning and storage of any food display items, etc.
- Practice conscious knowledge of food allergies and safety in preparation
- Communicate allergy concerns to guests
- Professionally handle guest complaints, solve problems, apologize/emphasize during guest complaints, and follow up
