Banquet Server

About This Role

Serving guests at banquets and special events is the core of this role, delivering refined and seamless service that transforms events into unforgettable moments. This position suits an enthusiastic individual who is attentive to detail, professional, and a team player.

Responsibilities

• Deliver attentive, high-quality dining service during banquets and special events
• Set up dining areas, roll silverware, and prepare food and beverage stations
• Serve food and beverages efficiently and in sync with event timelines
• Maintain cleanliness and professional presentation of dining and service areas
• Communicate effectively with team members and leadership throughout events
• Resolve guest concerns with professionalism and care
• Handle guest checks, cash, and tip reporting accurately
• Uphold all food safety, sanitation, and company service standards
• Maintain a polished, professional appearance at all times

Requirements

• Strong communication, multitasking, and teamwork skills
• Ability to thrive in fast-paced, high-volume environments
• Current New Mexico Food Handler Certification and Alcohol Server Certification required
• Ability to remain guest-focused and calm under pressure
• Ability to stand for extended periods and lift, carry, push, and pull 10+ pounds
• Flexible availability including nights, weekends, and holidays

Benefits

• Comprehensive benefits including a 25% match for 401k
• Generous employee discounts across Heritage Hotels, restaurants, spa, and retail
• Complimentary meals during scheduled shifts
• Free employee parking
• Opportunities to grow your skills and career by working across multiple hotel locations, allowing you to build a full-time schedule and enjoy full-time benefits
• Supportive, people-first culture rooted in New Mexico pride and community

About the Company

Heritage Hotels & Resorts is New Mexico’s premier locally owned hospitality group, built on a deep respect for culture, place, and people. The company's luxury hotels and award-winning restaurants are rooted in authentic storytelling, exceptional service, and community pride.