About This Role
Serving food and beverages to guests is the core of this banquet server role, ensuring each guest has a memorable experience with excellent service. The role is critical to the success of events.
Responsibilities
- Serve food and beverages using established Hotel standards
- Set up for events including place settings, décor, buffet lines, table linens, tables, and chairs
- Complete all IHG and Hotel training
- Monitor guest behavior and alcohol consumption to determine when alcohol service to the guest should cease; check identification of guests appearing to be under 40 years of age
- Notify management of incidents involving excessive alcohol consumption or impaired condition of guests
- Clean and maintain workspace including back hall, carts, storage closets, event space
- Engage with guests and colleagues using D.A.R.E. to Connect behaviors
- Follow hotel safety protocols and procedures at all times. Immediately report any safety/service incident to the Restaurant Manager or the Person In Charge (PIC)
- Perform additional duties as necessary and assigned
Requirements
- Strong problem-solving and reasoning skills
- Ability to work a flexible schedule including nights, weekends, and/or holidays
- Communication skills, written or verbal, in the primary language(s) used in the workplace
- Basic reading, writing, and math
- Ability to navigate necessary software and applications
- Ability to comply with local laws regarding food handling or serving of alcohol, including the ability to take and pass the ServSafe Alcohol Safety class and exam
- Knowledge of table service standards and appropriate table settings and service ware, as well as knowledge of all menu items and methods of preparation
- Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10 º F) and kitchens (+110 º F), possibly for one hour or more
- Must be able to lift and transport items weighing up to 50 pounds on a regular and continuing basis; maneuver carts or equipment weighing up to 250 pounds occasionally
- Must be able to exert well-paced mobility for up to 8 hours in length
- Must be able to maneuver between tables and in tight spaces
- Must be able to position self to fulfill cleaning tasks
- Minimum age to serve alcohol in line with any local legislative requirements
Nice to have:
- A high school or equivalent education
- Six months of prior food service experience
Benefits
