About the role
A 5-star luxury hotel in Kuwait is looking for a dynamic Banquet Operations Manager to oversee the planning and execution of banquet and outside catering events. The successful candidate will ensure all events are delivered seamlessly, meeting the highest standards of service and guest satisfaction.
Key Responsibilities
- Plan, coordinate, and oversee the execution of banquet and outside catering events
- Lead and supervise banquet staff to ensure smooth event operations
- Liaise with clients, event planners, and internal departments to confirm event requirements
- Ensure events are set up and delivered according to specifications and brand standards
- Manage staffing schedules, briefings, and on-site event supervision
- Monitor service quality and guest satisfaction throughout events
- Control event-related costs and resources
- Ensure compliance with health, safety, and hygiene standards
Requirements
- Female candidate
- Arabic speaker
- Proven experience in banquet or events operations management, ideally within a 5-star hotel or outside catering environment
- Strong leadership and organizational skills
- Ability to manage high-volume events under pressure
Benefits
- Furnished shared accommodation (rent and limited utilities included)
- Airline ticket allowance every 24 months of service
- 30 days' annual vacation as per Kuwait Labour Law
- Arabic language allowance for eligible work days
- Local government medical insurance and workmen's compensation
- Duty meals provided
- Complimentary nights at partner hotels within the group after 90 days of service
- Fitness centre and sports facilities available at staff accommodation
- End-of-service gratuity as per Kuwait Labour Law
- Uniform laundry and dry cleaning provided
- Overtime compensated in hours
- 50% discount on F&B at select outlets (with prior booking)
- No probation period for internal transfers within the hotel group; 3 months for external hires
- 15 public holidays per year
- Monthly service charge distribution based on days worked
- Sick leave after 90 days of employment (tiered pay schedule)
- 3 months' termination notice (or pay in lieu)
- 48-hour work week with 2 days off per week
- Annual salary review in line with hotel policy
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