About the role
Bank Customer Service Representative
Key Responsibilities
• Assist customers with enquiries on banking products, services, and digital banking platforms.
• Guide customers in the use of digital banking channels, including mobile banking, online banking, and self-service kiosks.
• Troubleshoot basic digital banking issues and escalate complex cases when required.
• Promote digital banking adoption by educating customers on digital services and cashless payment solutions.
• Support customers in setting up and onboarding digital banking services.
• Maintain up-to-date knowledge of banking products, services, and digital solutions.
• Build strong customer relationships through excellent service and support.
• Gather customer feedback and identify opportunities to recommend suitable banking products and services.
• Participate in ongoing training to enhance product knowledge and digital proficiency.
Requirements
• Prior customer service experience preferred; banking or financial services experience is an advantage.
• Strong communication and interpersonal skills.
• Tech-savvy with an interest in digital banking and innovation.
• Customer-focused with strong problem-solving abilities.
• Able to work independently and in a fast-paced environment.
• Team player with a positive and proactive attitude.
• Bilingual proficiency is an advantage.
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